29-023 PREPARING FOR YOUR NEW WINDOWS AND DOORS
Congratulations on your decision to increase the comfort level, value and appearance of your home. To maximize your
investment and enable the installation to take place as smoothly as possible, we have created this handout to acquaint
you with what to expect when our installers arrive.
1. Expected Delivery Time. All of our windows are custom made at one of our manufacturing plants located around the country and shipped
to any of our over 200 Window World locations. The time between when your order is placed and when the windows are ready to be installed,
though not guaranteed is typically 6 to 8 weeks. At that point we will call you to set an installation date. If for some reason you need to delay
your installation for more than a couple of weeks after notification that we are ready to install your order we will be happy to work with you. We
will need to collect the remaining balance before installation if the delay you request is more than three weeks.
2. Access to the Windows and Doors. We will need approximately 2 feet in front of each window, inside your home, so we can place our
drop cloths and tools necessary to perform our work. When the old windows are removed, gusts of wind typically flow through your home. It
is advisable to gather together important papers, and other small items that can be disturbed by the wind and relocate them. Computers and
other electronic equipment should be covered or relocated temporarily. Please move aside any furnishings that are in the way of our work. If
any furniture items are too heavy to move easily, we will gladly assist you.
3. Window Coverings. To gain access to the interior of the windows, we need all mini blinds, vertical blinds, roll -up shades, shutters, drapes
and any other window covering removed prior to our installation. We are not responsible for removing or reinstallation of these items
and are not responsible for damage resulting in the removal and reinstallation. We also are not responsible for any window covering
alterations that may be required to reinstall them.
4. Plants and Bushes. Occasionally we need to work in planters and other landscaped areas of your home that are adjacent to the windows
and doors. Please survey your yard prior to us arriving and look for potential problems. Some trees and vigorous bushes need to be pruned
back to give us access to your windows. Delicate plants and shrubs in areas right below a window should be temporarily relocated if
they cannot survive being stepped on and you want to preserve them. We strive to be careful when working around vegetation, but our
priorities are to focus on our work, your windows and our safety while working on your property. We are not responsible for any damage to
plants, shrubs or landscaped areas.
5. Arrival and Departure Times. We will advise you of the expected arrival time for our crew at the time we set up the installation date with
you. We generally stay till the job is done, unless it will be a 2 or 3 -day job, in which case we may work as long as there is daylight. It is our
policy that our installers get a sign -off form and collect the outstanding balance at the completion of the job. We ask that you be
available to approve the job and make final payment at the time of completion. If this is not convenient for you, we need to know
before we start the job. Inclement weather and other unforeseen hindrances are a fact of life and as such we ask that you understand
if the weather, traffic, etc. cause a delay or cancellation of an installation appointment. We typically do not schedule more than a day
or two in advance to try to avoid such issues.
6. Our Worksite. We like to set up our worksite as close to your windows and doors as possible and generally your driveway is the best spot.
If using the driveway will block a garaged car, please be ready to pull it out upon arrival.
7. Alarm Systems. For those of you who have alarm systems, the alarm company should be notified and advised of our job. They will be
responsible for the disconnection and reconnection of your alarm system.
8. Where do we start? Upon arrival, the crew leader will survey the job and determine where to begin. If you have a preference, feel free
to advise us and we will accommodate to the best of our ability. Because we work in stages (i.e., removal of old windows, setting the new
window, wrapping of exterior, etc.), we don't complete the job one window at a time. The job moves along in a rolling progression where each
operation is done on all windows at the same time. This produces a quality job.
9. If the job takes more than a day, will there be any openings in my house? Of course not. We only remove that which can be reinstalled in
the same day. Although there may not be a complete window, it will be weather -tight and secure for overnight. (Please no critiquing at this time).
10. Pets. We love furry, four - legged creatures; however, we need your help in supervising them. We are not always able to close a gate or door
behind us when carrying a window, so please keep them in a safe place. Our job description does not include scampering down the street
after Fido with new found freedom. Many people say, don't worry, he doesn't bite, but many installers have been bitten. So please secure dogs
that have an aggressive bark towards strangers.
11. Expect some dust, noise and general disruption of your living space. Construction work can sometimes be messy depending upon
the scope of your job. It's an unfortunate reality of remodeling, but we do our best to keep things under control. We appreciate your patience
and understanding during the job and until everything is finished. Even after we have cleaned up, it is advisable to survey the areas for
something we may have overlooked (i.e., kids rooms, baby's room).
12. *Damage to walls and old trim stops. For those of you who have old aluminum and steel windows and are replacing them due to
sweating and damaging of the walls be advised that all water damage plaster will most likely fall out. In addition, all the patch work you have
done over the years will fall out also. This is normal; however, we are not plaster experts, so the repair to those walls would best be left to the
experts. In some cases due to out of square openings, new trim is required to make the window look good. *Unless noted on the contract
new trim will not be provided or installed by us. You can expect to do some touch up painting on the trim after the installation of your new
windows. This is not always necessary and is usually minor if it occurs. If your trim stops around your sashes are very old, dry, and brittle, they
may snap and crack upon removal. If this happens, we can leave them off if you please, or for a small up charge, replace them with newer
ones. Many of the old style stops are no longer available so we would replace the entire window with newer style stops. Should we discover
any hidden damage to the frame or wall area we will advise you before we proceed. Should you decide to replace or repair anything, the price
will be added to your balance.
13. Relax and enjoy the show. After we've been introduced to your home, feel free to run errands, take a walk, or just relax. If a question
should arise; by all means ask the crew leader for clarification. We enjoy people who are interested in what we do, and most customers are
intrigued with the process. We do get nervous, however, when a customer constantly hovers over our shoulder. Like any professional, we're
always happy to answer questions, but we appreciate being able to concentrate on our work without interruptions and distractions. This
ensures a safe and quality installation.
14. Past Due Balances are subject to a service charge of 1.5% per month. In the event that this amount is placed in the hands of an
attorney for collection, the purchaser agrees to pay all costs of collection, including a reasonable attorney fee. Return check fee is $50 (fifty
dollars).
Salesperson Home Owner
P.S. Now would be a good time to review contract with the salesman to be sure of your order options and work to be done.
Only the items and services on the contract will be done. If you have any questions whatsoever, now is the time to ask.
National WC 3 -10
P TM t4/ i # i d oLL Window World of Western Massachusetts MA HIC Reg. #
� il l 351 Walnut Street Extension • Agawam, MA 01001 165641
G V\ Phone (413) 786 -9900 • Fax (815) 366 -8039 Construction Supervisors
www .windowworldofspringfield.com License # 57011
"Simply the Best for Less"
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Customer: _... /i /". : 1 /1 r` f7 . ' 0. r A. <
7 „, , Phone (h) '/2 `^ . f � ' { -
Install Address: .' ,- ;%°,/ , , . °a` /” • �' f' g ., ;,,' Phone (w)
Bill Address: x f'71,/, . )41,:,,,c4 E -mail
WINDOW WORLD / GLASS OPTIONS
1000 Series DH Mech $180 77 Stimulus Energy Package* $79 ,' .- .'
2000 Series DH Mech - Weld $189 Includes Solarzone ETC Package
4000 Series DH All -Weld $200,14"," ` Solarzone Glass $45
6000 Series DH All -Weld $235 ., Argon Gas $15
. ,,,E 2 Lite Slider $329. . ' °°~ Triple Glazed TG2 ** (Argon Filled) $155
2 Lite Slider Swing & Clean $389 Triple Glazed TK2 ** (Krypton Filled) $196
3 Lite Slider (1/3, 1/3, 1/3) (1/4,1/2,1/4) $520 ( *Series 4000 & 6000 Only - Qualifies for Federal Tax Credit)
3 Lite Slider Swing & Clean (1/3, 1/3, 1/3) (1/4,1/2,1/4) (* *Series 6000 Only - Qualifies for Federal Tax Credit)
Picture / Fixed Lite $329. ,/, — WINDOW OPTIONS
T Awning $255 " 1/2 Screens INCLUDED
Casement $ 285 Foam Insulation on Jambs and Head , INCLUDED
2 Lite Casement $570 A 'j3 Double Strength Glass (4000 & 6000 Only) INCLUDED
3 Lite Casement (1 /3,1/3,1/3) (1/4,1/2,1/4) $855 4. Double Locks (> 26 ") INCLUDED
Basement Hopper $200 Full Screens
Bay Window $ � °t $22
Bow Window $ I....,� Colonial Grids (Contoured/Fiat) d'''// $38 ,f• '' 1
Prairie Grids ` $44
Garden Window $ Diamond Grids $69
Specialty Window $ Simulated Divided Lite $182
* Beige $35 Tempered DH Sash (BSO) (TSO) $65
Wood Grain Interior (Series 4000 / 6000 only) $95 j Obscure Glass (BSO) (TSO) $35
(Light Oak/ Dark Oak/ Cherry/ White / Fox Wood) I Oriel Style (40/60 or 60/40) $30
Brown Exterior (Series 6000 Only) $95 i Foam Enhanced Frame (Series 6000 Only) $2$
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Window Color " , ,, , , :r / , . 4/I,. '4, ,' PRE 1978 BUILT HOMES (Federal Lead Containment Law)
Inside Outside i With Custom Premium Exterior Trim $50
DOORS Without Custom Premium Exterior Trim $70
Vinyl Rolling Patio Door Eft. $895 / MY HOME WAS BUILT IN THE YEAR , /' • In itia l • r ° ` `�
Vinyl Rolling Patio Door 8ft. $995 / MISCELLANEOUS , .. , ` f
Vinyl Rolling Patio Door 9ft. $1095 ././ Custom Exterior Trim ` }' $60 �' k' -
Includes Exterior Vinyl Trim Facing Color jy': " ° f- '
Facing Color Specialty Window Exterior Trim $
Specialty Door Facing Color
Grids Patio Door $100 Mull to Form Multi Unit $30
`
Solarzone Glass for Patio Door $125 7 Install Interior Stops $45 :'
Solarzone Elite Glass for Patio Door* $168 Install Interior Casing $45
( *Qualifies for Federal Tax Credit) —P— Repair Sill or Jamb $50 ,
$ „,,. Mullion Removal $30 ,'10, '
$ Remove Storm Window $15
Storm Door $ I Remove and Install A/C $100
I
Door Color / $ WINDOW WORLD CARES Tr
Inside Outside / S. Judes Children's Research Hospital $ r. ' )
DISCLAIMER: The information herein related to the Federal Stimulus Package is for informational purposes ONLY. This information is not intended to be legal or
tax advice. You should contact your accountant or other tax professional for advice related to tax benefits of purchasing energy efficient windows.
NO EXTRA WORK IF NOT IN WRITING! Customer agrees to the terms of payment as follows:
'°" i /7. n / •. i � ;� i tr ULaF or $
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} `' Site et p Fee $ $ 60' iv: T .
$ ,�
. e' h Total Amount
�f, :r _ ,— ` ....7...),(1. s Custom Order Deposit 50% $,-0/,,..,
,-3/,, 7` ` 'bk#
,, � Balance Paid to Installer upon Completion $ ,:..„., = "
1 "a Amount Financed $
WW of W. Massachusetts anticipates starting this work on'. =0 and being substantially completed in " days. Security Interest: Yes Ni7.o_:
Any deposit required in advance of the start of the work SHALL'NOT exceed 33 1/3% of the total contract price or the actual cost of any material or equipment of a
special order or custom made nature, whicli must be ordered in advance of the start of the work to assure that the project will proceed on schedule. No final payment
shall be demanded until the contract is completed to the satisfaction on all parties.
All home improvement contractors and subcontractors shall be registered and that any inquires about a contract or subcontractor relating to a registration should be
directed to: Office of Consumer Affairs and Business Regulation, Ten Park Plaza, Suite 5170 Boston, MA 02116. Phone: (617) 973 -8700
No work shall begin prior to the signing of the contract and transmittal to the owner of a copy of such contract.
WW of W. Massachusetts under provision of Chapter 142A of the general laws is required to apply for and obtain all construction - related permits. WW of W. Massa-
chusetts shall not be deemed responsible for delays in the work described in this agreement caused by regulatory, permit granting agencies, authorities or individuals.
Notice: If the PURCHASER(S) obtains his own construction related permits for the work described under this agreement or deals with unregistered contractors,
the PURCHASER(S) is hereby advised that in the event of a dispute, judgement and nonpayment, the PURCHASER(S) will not be entitled to make a claim or
collection from the guaranty fund established by chapter 142A, M.G.L.
You the buyer may cancel this transaction at any time prior to midnight of the third business day after the date of this transaction.
Notice of cancellation must be in writing postmarked no later than midnight of the following third business day.
THIS IS A CUSTOM ORDER NOT FOR RESALE!
¢ r ' *- - A +, te r ' . -^ ;; '05. . -
;' Owner `; , Date
Salesman Date Owner Date
Agawam WC 3 -10 White Copy - Original Yellow Copy - File Pink Copy - Customer