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349 Haydenville Rd Drinking Water Report 6-18-21Important: When filling out forms on the computer, use only the tab key to move your cursor - do not use the return key. VSS PWS note: if you deliver your CCR by newspaper or postings, that method will not meet PN requirements. You must directly deliver your PN by hand, land, or electronic. Massachusetts Department of Environmental Protection Bureau of Resource Protection — Drinking Water Program Consumer Confidence Report Certification For calendar year 2020 A. PWS Information Linda Manor1214001 PWS Name PWS ID -----—._...._--- - Leeds _.__.._..._.._._� 120 City frown Max population The community water system named above Jeff Hildreth hereby certifies that its Consumer Confidence Name; Report (CCR) was distributed to customers, Certified Drinking Water Operator appropriate agencies, and notices of availability Title have been given in compliance with 310 CMR 413-219-0982 22.16A. Furthermore, the system certifies that Phone --- - - ------- the information contained in the report is correct effhill4 ahoo.com and consistent with the compliance monitoring _ E -Mail_ data previously submitted to MassDEP. 6118/21 1 certify under penalty of law that I am the person Date -- - - — authorized to fill out this form and the information / contained herein is true, accurate, and complete to /- _ _ _ the best of my knowledae and belief. Signatu of owner/Responsi a arty or Certified Ope-ator B. Public Notice Certification Is this system using this CCR to provide Tier 3 Public Notice to their customers? ❑ Yes ® No The PN is for a: Violation ❑ UCMR ❑ Other ❑ Did you have a consultation with MassDEP ? ❑ Yes ❑ No The PN can be found on page of the CCR List other Consultation date Date of PN Occurrence NON Number ❑ I am reporting multiple Tier 3 PNs. I have listed the additional PN information at the end of this form. The public water system indicated above hereby affirms that a Tier 3 public notice has been provided within this CCR to consumers in accordance with 310 CMR 22.16(4) including: delivery, content, format requirements, notification deadlines, and that the public water system will meet future requirements for notifying new billing units and new customers of the violation. Ifyouo another not seli watertdid #o C. For Systems Selling Water to Other Community Water Systems w community PWS skip section C. ❑ My system delivered the applicable information required at 310 CMR 22.16A(3), to the buying system(s) no later than April 1st of this year, or by the mutually agreed upon date specifically included in a written contract between the parties. D. Annual Cross Connection Education Is this CCR being used for your system's annual cross -connection education? ® Yes If no, what methods did you use to meet your annual CCCP requirements (citation)? Continued on next page Rev 2021-02 Page 1 of 3 F. Good Faith Delivery Methods (minimum of 3 is required for any sized systems) Good Faith efforts To reach people who drink our water but are not billed customers the following were conducted in are in primary ry q to your primaaddition to the required delivery: method of delivery. ❑ posted the CCR on a publicly accessible Internet site at the following address. (Only for systems under 100,000 population who did not use this method as their primary method) www. List the URL used. ❑ Mailed the CCR to all postal patrons within the service area (list of zip codes used is attached). ❑ Mailed a postcard listing the URL where the CCR can be found, to all postal patrons within the service area (list of zip codes used is attached). www. List the URL used. ❑ Advertised availability of the CCR in the following news media (the announcement is attach): ❑ Radio ❑ Newspaper ❑ Television / cable ❑ Social media ❑ Digital signboard ❑ Published the CCR in local newspaper (attach the published CCR). ❑ Pasted the CCR in public places i.e., post office, town hall, library (list of locations is attached). ❑ Delivered multiple CCR copies to single -bill addresses serving several persons i.e., apartments, businesses, large private employers (list of locations is attached). ❑ Delivered multiple CCR copies to community organizations ( list of organizations is attached.) ® Posted the CCR or a notice of availability at locations within the apartment/condo complex (list of the locations is attached). ® Deliver CCR to new residents when they move in. ® Noted availability in newsletter Other — All systems must G. Mandatory Agency Delivery Requirements submit CCR to these three ® 1. Local Board of Health agencies Deliver 1 copy of CCR and the Certification Form (Contact your board of health as to whether they would prefer hardcopy or e -delivery of CCR.) ® 2. MA Dept. of Public Health Agencies and consumers must Deliver 1 -copy of CCR and the Certification Form receive CCR on or V] PDF emailed to: dph.ccL@massmail.state.ma.us before July 1. or ❑ Hardcopy to: 250 Washington St.; Boston, MA 02108 For e -delivery, scan ® 0• MassDEP Boston Office* documents into 1 Deliver 1 copy of CCR, the Certification Form, and all needed attachments PDF file. Make sure EK PDF emailed to: Pro ram.D#rector-DWP state.ma. us. Cert Form is first Label it [PWSID-PWS Name -year -CCR] with CCR following Or it. ❑ Hardcopy to.- IVlassDEP-CCR Program, 1 Winter St. -5'�' Fl.; Boston, MA *Because of 02106 COVID-19 restrictions, the --Do not send to MassDEP regional offices -- preferred delivery Only Boston is accepting CCRs method is email � tzt /z (_ Date completed Date completed !Z(�z Date completed Rev 2021-02 Page 3 of 3 ALL distribution (posting, land mail, or e - delivery, publication, and good faith efforts) must be completed on or before July Vt. Instructions for customers to request a hard copy must also be included in e -delivery. When a URL is used it must be a direct link to the document; no other clicks allowed. E. Consumer Delivery Methods -- Based on Population Served For systems serving fewer than 500 persons: Date of delivery/publication: Rl dct eat f (Choose #1 or #2) ® 1. My system used one or more of the following methods to notify customers that their CCR would not be mailed directly to them but is available to them upon request. (the notice is attached) ❑ Land -mail ❑ Door-to-door ❑ Newspaper ❑ eMail ® Posted notices Main Entrance, Dining Hail, North Wing and South Win Locations of posted notices ❑ 2. My system provided a CCR to each customer by the following method(s): ❑ Published the full CCR in a local newspaper (the published report from newspaper is attached). ❑ Land -mailed or hand -delivered the CCR to consumers. ❑ e -Mailed with the CCR either embedded in the email or attached as a PDF. (e-mail is attached) ❑ Posted the CCR on the web and sent the direct URL to customers by way of land -mail or email (notice/postcard is attached). List URL For systems serving 500 to 9,999 persons: Date of delivery/publication: (Choose either #1 or 92) mmldd/yyyy ❑ 1. My system provided a copy of the CCR to each customer by: ❑ Land -mail ❑ e -Mail with PDF of CCR ❑ e -Mail with embedded CCR ❑ Sent a notice (by land or e-mail) containing a direct URL to customers (copy is attached) List the URL if used. ❑ 2.My system provided the CCR to each customer by publishing the full report in a newspaper (a copy of the published CCR is attached) and provided notice to consumers of this action by either: ❑ Published a notice of this in a local newspaper ❑ Land mailed a notice of this to consumers. ❑ e -Mailed a notice of this to consumers. For systems serving 10,000 or more persons: Date of delivery/publication: mmlddlyyyy ❑ My system provided a copy of the CCR to each customer by: ❑ Land mail ❑ e -Mall with PDF ❑ e -Mail with embedded CCR ❑ Sent a notice (by land or e-mail) containing a direct URL to customers List the URL if used. ❑ For systems serving greater than 100,000 population: In addition to one of the delivery methods checked above, we have posted the CCR on a publicly accessible Internet site as required. WWW. List the URL used Rev 2021-02 Page 2 of 3 2020 Consumer Confidence Report For LINDA MANOR Deeds, Massachusetts MASSDEP PWSID # 1211001 This report is a snapshot of the drinking water quality that we provided last year. Included are details about where your water comes from, what it contains, and how it compares to state and federal standards. We are committed to providing you with this information because informed customers are our best allies. ' LIC tWAT S1�ST-J5 h 1,"1'F,;RNfATIQN Address: 349 Haydenville Rd Contact Person: Paul Kane Telephone #: 413-586-7700 email pkane@bhsl.org Internet Address: lindamanor.org Water System Improvements Our water system is routinely inspected by the Massachusetts Department of Environmental Protection (MassDEP). MassDEP inspects our system for its technical, financial, and managerial capacity to provide safe drinking water to you. To ensure that we provide the highest quality of water available, your water system is operated by a Massachusetts certified operator who oversees the routine operations of our system. As part of our ongoing commitment to you, last year we made the following improvements to our system. An effort to replace toilet and faucet parts to reduce water leaks is being made. It is important to make efforts to conserve water by al€ who use and need it at Linda Manor. Opportunities for Public Participation If you would like to participate in discussions regarding your water quality, you may contact Paul Kane, Facilities Director at Linda Manor. }{ .E.��_� } tf.>3S�:!RT?EIMM[ Where Does My Drinking Water Come From? Your water is provided by the following sources listed below: This Linda Manor facility is supplied by (2) 6 inch diameter wells. The wells are located in the field behind the facility. The wells, which are labeled Well #1 and Well #2, are operated together when water is called for by the level of the storage tanks. The wells have a combined approved pumping rate of 15 gallons per minute (gpm) from Well #1 and 9 gpm from Well #2. Water is pumped from the wells by inline pumps into 2 fiberglass storage tanks, also located underground in the field behind the facility. In 2020, 4.6 million gallons of water was pumped and used at Linda Manor. Source Name MassDEP sDEP Source Source Type Location of Source Well #1 1214001-01G Groundwater Field located behind the facility Field located behind the Well #2 1214001-02G Groundwater facility Is My Water Treated? Linda Manor snakes all efforts to serve and provide safe, clean drinking water. The groundwater at Linda Manor does not need to be treated at this time as it meets all drinking water standards set fortis and monitored by the Massachusetts Dept. of Environmental Protection (MaDEP). 2 How Are These Sources Protected? MassDEP has prepared a Source Water Assessment Program (SWAP) Report for the water supply source(s) serving this water system. The SWAP Report assesses the susceptibility of public water supplies. What is My System's Ranking? A susceptibility ranking of inoderale was assigned to this system using the information collected during the assessment by MassDEP. The moderate ranking was given due to the proximity of parking lot, septic system, and the nursing home Where Can I See The SWAP Report? The complete SWAP report is available through the facilities director at Linda Manor and online at littpa://_w_ ww mass.yov/service-details/tlle-soutfirouhi-oe-water-assessment-pi,otection-swap2-program . For more information, call Paul Kane @ 413-586-7700 Also, the Certified Operator, who makes monthly inspection visits, looks for any changes or possible hazards that may affect the drinking water. What Are the Key Issues For Our Water Supply? The SWAP Report notes the key issues of maintaining a clean parking lot in the water supply protection area for sources Well #1 and Well #2. The report commends our water system on keeping the lot clean and free of hazardous materials. What Can Be pone To Improve Protection? Residents can help protect sources by: • Practicing good septic system maintenance • Supporting water supply protection initiatives at the next town meeting • Taking hazardous household chemicals to hazardous materials collection days • Contacting the water department or Board of Health to volunteer for monitoring or education outreach to schools • Limiting pesticide and fertilizer use, etc. Sources of drinking water (both tap water and bottled water) include rivers, lakes, streams, ponds, reservoirs, springs, and wells. As water travels over the surface of the land or through the ground, it dissolves naturally - occurring minerals, and in some cases, radioactive material, and can pick up substances resulting from the presence of animals or from human activity. Contaminants that may be present in source water include: Microbial contaminants -such as viruses and bacteria, which may come from sewage treatment plants, septic systems, agricultural livestock operations, and wildlife, Inorganic contaminants -such as salts and metals, which can be naturally -occurring or result from urban stormwater runoff, industrial, or domestic wastewater discharges, oil and gas production, mining, and farming. Pesticides and herbicides -which may come from a variety of sources such as agriculture, urban stormwater runoff, and residential uses. Organic chemical contaminants -including synthetic and volatile organic chemicals, which are by-products of industrial processes and petroleum production, and can also come from gas stations, urban stormwater runoff, and septic systems. Radioactive contaminants -which can be naturally occurring or be the result of oil and gas production and mining activities. In order to ensure that tap water is safe to drink, the Department of Environmental Protection (MassDEP) and U.S. Environmental Protection Agency (EPA) prescribe regulations that limit the amount of certain contaminants in water provided by public water systems. The Food and Drug Administration (FDA) and Massachusetts Department of Public Health (DPH) regulations establish limits for contaminants in bottled water that must provide the same protection for public health. All drinking water, including bottled water, may reasonably be expected to contain at least small amounts of some contaminants. The presence of contaminants does not necessarily indicate that water poses a health risk. More information about contaminants and potential health effects can be obtained by calling the EPA's Safe Drinking Water Hotline (800-426-4791). Some people may be more vulnerable to contaminants in drinking water than the general population. Immuno- compromised persons such as persons with cancer undergoing chemotherapy, persons who have undergone organ transplants, people with HIV/AIDS or other immune system disorders, some elderly, and some infants can be particularly at risk from infections. These people should seek advice about drinking water from their health care providers. EPA/Centers for Disease Control and Prevention (CDC) guidelines on lowering the risk of infection by cryptosporidium and other microbial contaminants are available from the Safe Drinking Water Hotline (800-426- 4791). If present, elevated levels of lead can cause serious health problems, especially for pregnant women and young children. Lead in drinking water is primarily from materials and components associated with service lines and home plumbing. Linda Manor is responsible for providing high quality drinking water, but cannot control the variety of materials used in plumbing components. When your water has been sitting for several hours, you can minimize the potential for lead exposure by flushing your tap for 30 seconds to 2 minutes before using water for drinking or cooking. If you are concerned about lead in your water, you may wish to have your water tested. Information on lead in drinking water, testing methods, and steps you can take to minimize exposure is available from the Safe Drinking Water Hotline or at http://www.epa.gov/safewater/lead. Maximum Contaminant Level (MCL) -- The highest level of a contaminant that is allowed in drinking water. MCLS are set as close to the MCLGs as feasible using the best available treatment technology. Maximum_ Contaminant Level Goal {MCLG) —The level of a contaminant in drinking water below which there is no known or expected risk to health. MCLGs allow for a margin of safety. Action Level (AL) — The concentration of a contaminant which, if exceeded, triggers treatment or other requirements that a water system must follow. 90th Percentile — Out of every 10 homes sampled, 9 were at or below this level. Secondary Maximum Contaminant Level (SNCL) — These standards are developed to protect the aesthetic qualities of drinking water and are not health based. Unregulated Contaminants Unregulated contaminants are those for which EPA has not established drinking water standards. The purpose of unregulated monitoring is to assist EPA in determining their occurrence in drinking water and whether future regulation is warranted. 11 Massachusetts Office of Research and Standards Guideline (ORSG) — This is the concentration of a chemical in drinking water, at or below which, adverse health effects are unlikely to occur after chronic (lifetime) exposure. If exceeded, it serves as an indicator of the potential need for further action. Treatment Technique TT -- A required process intended to reduce the level of a contaminant in drinking water. Running Annual Average RAA — The average of four consecutive quarter of data. Maximum Residual Disinfectant Level (MRDL) -- The highest level of a disinfectant (chlorine, chloramines, _ , chlorine dioxide) allowed in drinking water. There is convincing evidence that addition of a disinfectant is necessary for control of microbial contaminants. Maximum Residual Disinfectant Level Goal (MRDLG) -- The level of a drinking water disinfectant (chlorine, chloramines, chlorine dioxide) below which there is no known expected risk to health. MRDLG's do not reflect the benefits of the use of disinfectants to control microbial contaminants. Level 7 Assessment - A Level 1 assessment is a study of the water system to identify potential problems and determine (if possible) why total coliform bacteria have been found in our water system. Level 2 Assessment - A Level 2 assessment is a very detailed study of the water system to identify potential problems and determine (if possible) why an E. coli MCL violation has occurred and/or why total coliform bacteria have been found in our water system on multiple occasions. ppm = parts per million, or milligrams per liter (mg/1) ppb = parts per billion, or micrograms per liter (ug/1) ppt = parts per trillion, or nanograms per liter pCi/I = picocuries per liter (a measure of radioactivity) NTU = Nephelometric Turbidity Units ND = Not Detected NIA = Not Applicable mrem/year = millimrems per year (a measure of radiation absorbed by the body) 1y�i�j� 1L7�€ What Does This Data Represent? The water quality information presented in the table is from the most recent round of testing done in accordance with the regulations. All data shown was collected during the last calendar year unless otherwise noted in the table. U4L {i s,.t_r.,Ce,. ,4 I t ;':<}.: � } y,{ �`�� 2 „ � -i�:, ty �..-if£�G?{{Ex.; U d ;.?i.t ?1 ht 13i ' s9 } x.j-� 1, }�`�tr�� t�.,,Yk n.t��i 3.<i €-1;35.. rs � > ,;yN. j. }.,}.. is rn�yi. ,rti3 M�; .., lys }i.t� �3. y Svq .#�.� � i- .,f 1,+�'4 >,d'-S�BE,st S�"f�' Wit,�y,��k }.. ;i9. 'gY � � ;� -c„d3 . ir.._.3 ,, 3.¢t_4, >, 3 ?.. °`t€€ 'a -`s: �. �-.. ix.•z v Axa C. l ,ei3, f.d� { 6 F}4...xC" `k_t -til ,. •it.,>.. } R ": �� n,T6 �k 1P 4 i t/,iii 7, 4 �. x 3 x< f.., rEi� Y €,� � ,a�'..�1� �'�k':d{sv�ii-g! < 3;•C �{,, Lead Corrosion of household (ppb) 7123118 2.6 15 0 5 0 plumbing systems; Erosion of natural deposits Corrosion of household plumbing systems; Erosion of Lpp)e 7123118 1.095 1.3 1.3 5 0 natural deposits; Leaching from wood preservatives A Level 1 Assessment is a study of the water system to identify potential problems and determine (if possible) why total coliform bacteria have been found in our water system. M A Level 2 Assessment is a very detailed study of the water system to identify potential problems and determine (if possible) why an E. coli MCL violation has occurred and/or why total coliform bacteria have been found in our water system on multiple occasions. Coliforms are bacteria that are naturally present in the environment and are used as an indicator that other, potentially harmful, waterborne pathogens may be present or that a potential pathway exists through which contamination may enter the drinking water distribution system. We found coliforms indicating the need to look for potential problems in water treatment or distribution. When this occurs, we are required to conduct assessments to identify any problems that were found during these assessments. In 2020, Linda Manor is happy to report that all of the monthly samples taken yielded zero positive results. t9if_t..�3a- i i § . t ipp'S� Iti7t it r f s t Ew ya r, $ i cat r st ;1 .1 r r s z t 5, i9 fi uhni Ra �r },aa, iL 4 vInil � it #Y �s(. ,� e?� ,t.,.,,�z•x���� .�. g rk, ;-i.4a � t.,�lat":E} �„ � .,� Eh sa;�`5� ��i�t �(�r�! ll+sat r;�t. cb�lty��Til�3c'llftt<c 5 �} 4 �.}i is 4Q�191i1G�i..�S�" i5l'f•G���¢d�4"Y.?Z�tS �.�2�i��a% f. �if`Y.'.i � ��. �1f'IiW�L'Y-EC ����1'A ����F �.-. �{t � lia� f.�51i i3 F;i�}��p�+ h S Inorganic Coitamrt�ants { a. .0023 Discharge from pulp mills: Chromium (ppb) 11/24/20 mglL 100 100 N erosion of natural deposits STI',y l�I'll H'Offi, O, �.Y .,�..i.¢b Does My Drinking Water Meet Current Wealth Standards? We are committed to providing you with the best water quality available. We are proud to report that last year your drinking water met all applicable health standards regulated by the state and federal government. Cross -Connection Control and Backflow Prevention Linda Manor makes every effort to ensure that the water delivered to your home and business is clean, safe and free of contamination. Our staff works very hard to protect the quality of the water delivered to our customers from the time the water is extracted via deep wells from underground aquifers or withdrawal point from a surface water source, throughout the entire treatment and distribution system. But what happens when the water reaches your home or business? Is there still a need to protect the water quality from contamination caused by a cross - connection? If so, how? What is a cross -connection? A cross -connection occurs whenever the drinking water supply is or could be in contact with potential sources of pollution or contamination. Cross -connections exist in piping arrangements or equipment that allows the drinking water to come in contact with non -potable liquids, solids, or gases (hazardous to humans) in event of a backflow. What is a backflow? Backflow is the undesired reverse of the water flow in the drinking water distribution lines. This backward flow of water can occur when the pressure created by equipment or a system such as a boiler or air-conditioning is G'� higher than the water pressure inside the water distribution line (back pressure), or when the pressure in the distribution line drops due to routine occurrences such as water main breaks or heavy water demand causing the water to flow backward inside the water distribution system (back siphonage). Backflow is a problem that many water consumers are unaware of, a problem that each and every water customer has a responsibility to help prevent. Back Pressure: y, BackSiphQ44 ge.: tn�et��tbh•systcn�. � ,� '�40rmal'press7,re in non-otritttbld. sjrstent, What can I do to help prevent a cross -connection? Without the proper protection something as simple as a garden hose has the potential to contaminate or pollute the drinking water lines in your house, In fact over half of the country's cross -connection incidents involve unprotected garden hoses. There are very simple steps that you as a drinking water user can take to prevent such hazards, they are: • NEVER submerge a hose in soapy water buckets, pet watering containers, pool, tubs, sinks, drains, or chemicals. • NEVER attached a hose to a garden sprayer without the proper backflow preventer. • Buy and install a hose bibb vacuum breaker in any threaded water fixture. The installation can be as easy as attaching a garden hose to a spigot. This inexpensive device is available at most hardware stores and home -improvement centers. • Identify and be aware of potential cross -connections to your water line. • Buy appliances and equipment with backflow preventers. • Buy and install backflow prevention devices or assemblies for all high and moderate hazard connections. If you are the owner or manager of a property that is being used as a commercial, industrial, or institutional facility you must have your property's plumbing system surveyed for cross -connection by your water purveyor. If your property has NOT been surveyed for cross -connection, contact your water department to schedule a cross - connection survey. Example 2: What is a Cross Connection and what can I do about it? Polluted Source — 0 .4 Clean Drinking Water A cross connection is a connection between a drinking water pipe and a polluted source. The pollution can come from your own home. For instance, you're going to spray fertilizer on your lawn. You hook up your hose to the sprayer that contains the fertilizer. If the water pressure drops at the same time you turn on the hose, the fertilizer VA ' Norn al rtssure in otilIfe , .4 ni "3I Yi' %Iigl }iressitti: ti not-petab[e �ystan�; y, BackSiphQ44 ge.: tn�et��tbh•systcn�. � ,� '�40rmal'press7,re in non-otritttbld. sjrstent, What can I do to help prevent a cross -connection? Without the proper protection something as simple as a garden hose has the potential to contaminate or pollute the drinking water lines in your house, In fact over half of the country's cross -connection incidents involve unprotected garden hoses. There are very simple steps that you as a drinking water user can take to prevent such hazards, they are: • NEVER submerge a hose in soapy water buckets, pet watering containers, pool, tubs, sinks, drains, or chemicals. • NEVER attached a hose to a garden sprayer without the proper backflow preventer. • Buy and install a hose bibb vacuum breaker in any threaded water fixture. The installation can be as easy as attaching a garden hose to a spigot. This inexpensive device is available at most hardware stores and home -improvement centers. • Identify and be aware of potential cross -connections to your water line. • Buy appliances and equipment with backflow preventers. • Buy and install backflow prevention devices or assemblies for all high and moderate hazard connections. If you are the owner or manager of a property that is being used as a commercial, industrial, or institutional facility you must have your property's plumbing system surveyed for cross -connection by your water purveyor. If your property has NOT been surveyed for cross -connection, contact your water department to schedule a cross - connection survey. Example 2: What is a Cross Connection and what can I do about it? Polluted Source — 0 .4 Clean Drinking Water A cross connection is a connection between a drinking water pipe and a polluted source. The pollution can come from your own home. For instance, you're going to spray fertilizer on your lawn. You hook up your hose to the sprayer that contains the fertilizer. If the water pressure drops at the same time you turn on the hose, the fertilizer VA may be sucked back into the drinking water pipes through the hose. This problem can be prevented by using an attachment on your hose called a backflow -prevention device. Linda Manor takes pride in providing safe and clean drinking water throughout the facility. It is important for you to do your part. Please report any leaks or other potential problems or concerns regarding the water system to the Linda Manor staff or to the water system operator. Thank You, Jef Hildreth — C:ertifred Drinking Water Operator (913) 219 0982 8