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Valley_SLA Dashboard_July 2021
Total Expected Percent 390 550 71% 71% ID Station Origin Destination Round Trip 101 Amherst Town Hall 455 441 160 507 Basketball Hall of Fame 160 166 86 501 Baystate Health/Chestnut Street 71 75 29 502 Baystate Health/Main Street 32 29 7 505 CFWM @ Stearns Square Station 91 93 36 603 City Hall 189 179 67 306 Cooley Dickinson Health Care 51 39 10 506 Court Square 145 146 83 205 Depot Square 132 129 30 206 Downtown 310 307 136 104 East Hadley Road 234 310 74 401 Eink Station 71 81 54 305 Florence Center 386 383 91 304 Forbes Library 167 177 77 210 Holyoke Community College 7 13 3 207 Holyoke Medical Center Station 264 262 113 311 Jackson Street 262 264 81 307 John M Greene Hall/Smith College 164 186 50 102 Kendrick Park 337 313 86 503 Kenefick Park 179 181 117 513 Live Well Springfield Station 62 56 43 202 Mackenzie Field 160 168 63 313 Main Street/Bridge Street 283 271 73 312 Main Street/Court House 259 268 64 511 Mason Square Library 384 381 313 504 Mercy Medical Center Station 65 78 21 509 MGM Springfield 69 61 33 402 Mount Holyoke College Station 41 43 24 314 Northampton High School 155 145 41 309 Northampton Train Station 600 636 203 103 North Pleasant Street 515 527 145 601 Old Town Hall 47 45 22 209 Pleasant Station 243 243 132 308 Pulaski Park/Downtown 374 385 107 604 Rail Trail @ Millside Park 351 372 122 602 Rail Trail @ Union Street 330 339 108 512 South End/Main Street 187 187 115 208 South Holyoke 245 250 108 203 Springdale Park 38 47 14 310 State St/Mass Central Rail Trail 570 567 155 508 STCC - Springfield Armory 106 113 61 201 The Pedlar Station/Crosier Field 171 169 60 110 UMass Central Residential Area 20 19 2 106 UMass Haigis Mall 200 218 63 108 UMass ILC 148 127 19 109 UMass Knowlton 392 370 73 107 UMass Southwest 344 378 125 105 University Drive 313 318 74 301 Village Hill/State Hospital 176 160 74 403 Woodlawn Plaza 33 26 6 303 YMCA/Childs Park 56 50 5 Kiosk App Website Total Notes 0 0 15 15 0 0 9 9 0 0 98 98 0 0 7 7 0 98 38 136 25 533 0 558 19 503 174 696 44 1134 341 1519 Station Activity Notes © 2021 BEWEGEN TECHNOLOGIES INC. CONFIDENTIAL AND PROPRIETARY ValleyBike Share MA - July 2021 Report Bikes Performance Indicator Notes Bikes in Service (85%) 30 Day Preventative Maintenance (100%) Day Pass Pay Per Ride Pass Subtotal Total New Memberships 1519 General Statistics New Memberships Membership Founding Member Annual Pass Access Pass Student Annual Pass Monthly Pass Average Duration (minutes)35 Total Trips 11 485 Total Active Members 5 101 Metric Number Notes Total Distance (miles)32 947 Total Duration (hours)6 634 Average Distance (miles)3 Health Impact Metric Number Notes Calories Burned 2 388 200 CO2 Reduced (Tons) 14,67 Uptime Kiosk Station Percent Notes Amherst Town Hall (K01)84% UMass Haigis Mall (K06)100% Downtown (K15) Mount Holyoke College Station (K35)79% Mercy Medical Center Station (K40)77% MGM Springfield (K45)100% 100% South Holyoke (K17)92% Pulaski Park/Downtown (K27)100% Northampton Train Station (K28)100% Baystate Health/Chestnut Street 100% Baystate Health/Main Street 100% CFWM @ Stearns Square Station 100% City Hall (K603)100% Rail Trail @ Millside Park (K604)60% Basketball Hall of Fame 100% Depot Square 100% East Hadley Road 100% Eink Station 100% Cooley Dickinson Health Care 100% Court Square 100% Holyoke Community College 100% Holyoke Medical Center Station 100% Jackson Street 100% Florence Center 100% Forbes Library 100% Live Well Springfield Station 100% Mackenzie Field 100% John M Greene Hall/Smith College 100% Kendrick Park 100% Kenefick Park 100% Northampton High School 100% North Pleasant Street 100% Old Town Hall 100% Main Street/Bridge Street 100% Main Street/Court House 100% Mason Square Library 100% Rail Trail @ Union Street 100% South End/Main Street 100% Springdale Park 100% Pleasant Station 100% UMass Central Residential Area 100% UMass ILC 100% UMass Knowlton 100% State St/Mass Central Rail Trail 100% STCC - Springfield Armory 100% The Pedlar Station/Crosier Field 100% Woodlawn Plaza 100% UMass Southwest 100% University Drive 100% Village Hill/State Hospital 100% Website / Back Office / Payments Uptime 100% Call Center Metric Number Notes YMCA/Childs Park 100% Average Station Uptime:98% App Uptime 100% User Reported Issues from App 0 Call Center Responsiveness (seconds) 18 Missed Calls (%) 0% Calls - All Other Issues 106 Calls - Bike or Kiosk Issues Total Calls 785 All statistics are monthly. The disclosure, distribution or copying of information contained in this report is forbidden. 395 Calls - Billing Concerns 151 Calls - Membership or Registration Questions 106 Calls - Mobile App Inquiries 27