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Valley_SLA Dashboard_May 2021Total Expected Percent 234 520 45% ID Station Origin Destination Round Trip 101 Amherst Town Hall 488 475 169 507 Basketball Hall of Fame 78 81 36 501 Baystate Health/Chestnut Street 111 120 35 502 Baystate Health/Main Street 21 15 5 505 CFWM @ Stearns Square Station 112 109 51 603 City Hall 146 124 42 306 Cooley Dickinson Health Care 47 45 8 506 Court Square 70 67 19 205 Depot Square 105 105 26 206 Downtown 215 229 99 104 East Hadley Road 202 245 94 401 Eink Station 35 38 21 302 Florence Bank Station 138 138 53 305 Florence Center 253 252 65 304 Forbes Library 101 81 25 210 Holyoke Community College 6 11 6 207 Holyoke Medical Center Station 258 274 115 311 Jackson Street 242 239 65 307 John M Greene Hall/Smith College 177 165 59 102 Kendrick Park 397 382 105 503 Kenefick Park 146 149 86 513 Live Well Springfield Station 192 208 122 202 Mackenzie Field 288 279 150 313 Main Street/Bridge Street 207 224 59 312 Main Street/Court House 206 207 32 511 Mason Square Library 308 320 264 504 Mercy Medical Center Station 160 158 47 509 MGM Springfield 34 28 10 402 Mount Holyoke College Station 43 42 33 314 Northampton High School 159 148 65 309 Northampton Train Station 657 697 234 103 North Pleasant Street 434 455 119 601 Old Town Hall 43 44 14 209 Pleasant Station 159 171 42 308 Pulaski Park/Downtown 307 308 54 604 Rail Trail @ Millside Park 337 332 97 602 Rail Trail @ Union Street 255 262 85 512 South End/Main Street 191 196 96 208 South Holyoke 199 187 108 203 Springdale Park 22 19 6 310 State St/Mass Central Rail Trail 425 437 124 508 STCC - Springfield Armory 21 21 2 201 The Pedlar Station/Crosier Field 153 158 57 110 UMass Central Residential Area 94 96 12 106 UMass Haigis Mall 187 172 38 108 UMass ILC 141 125 6 109 UMass Knowlton 410 418 97 107 UMass Southwest 582 580 243 105 University Drive 344 370 74 301 Village Hill/State Hospital 213 212 108 403 Woodlawn Plaza 40 40 26 303 YMCA/Childs Park 54 42 10 Kiosk App Website Total Notes 0 0 3 3 0 0 6 6 0 0 19 19 0 0 9 9 1 76 35 112 3 605 0 608 14 654 154 822 18 1335 226 1579 Station Activity Notes © 2021 BEWEGEN TECHNOLOGIES INC. CONFIDENTIAL AND PROPRIETARY ValleyBike Share MA - May 2021 Report Bikes Performance Indicator Notes Bikes in Service (75%) Day Pass Pay Per Ride Pass Subtotal Total New Memberships 1579 General Statistics New Memberships Membership Founding Member Annual Pass Access Pass Student Annual Pass Monthly Pass Average Duration (minutes)32 Total Trips 10 675 Total Active Members 4 406 Metric Number Notes Total Distance (miles)30 558 Total Duration (hours)5 749 Average Distance (miles)3 Health Impact Metric Number Notes Calories Burned 2 069 688 CO2 Reduced (Tons) 13,61 Uptime Kiosk Station Percent Notes Amherst Town Hall (K01)0% UMass Haigis Mall (K06)0% Downtown (K15) Mount Holyoke College Station (K35)39% Mercy Medical Center Station (K40)0% MGM Springfield (K45)0% 1% South Holyoke (K17)38% Pulaski Park/Downtown (K27)0% Northampton Train Station (K28)0% Baystate Health/Chestnut Street 100% Baystate Health/Main Street 100% CFWM @ Stearns Square Station 100% City Hall (K603)39% Rail Trail @ Millside Park (K604)37% Basketball Hall of Fame 100% Depot Square 100% East Hadley Road 100% Eink Station 100% Cooley Dickinson Health Care 100% Court Square 100% Holyoke Community College 100% Holyoke Medical Center Station 100% Jackson Street 100% Florence Bank Station 100% Florence Center 100% Forbes Library 100% Live Well Springfield Station 100% Mackenzie Field 100% John M Greene Hall/Smith College 100% Kendrick Park 100% Kenefick Park 100% Northampton High School 100% North Pleasant Street 100% Old Town Hall 100% Main Street/Bridge Street 100% Main Street/Court House 100% Mason Square Library 100% Rail Trail @ Union Street 100% South End/Main Street 100% Springdale Park 100% Pleasant Station 100% UMass Central Residential Area 100% UMass ILC 100% UMass Knowlton 100% State St/Mass Central Rail Trail 100% STCC - Springfield Armory 100% The Pedlar Station/Crosier Field 100% Woodlawn Plaza 100% UMass Southwest 100% University Drive 100% Village Hill/State Hospital 100% Website / Back Office / Payments Uptime 100% Call Center Metric Number Notes YMCA/Childs Park 100% Average Station Uptime:84% App Uptime 100% User Reported Issues from App 0 Call Center Responsiveness (seconds) 19 Missed Calls (%) 0% Calls - All Other Issues 73 Calls - Bike or Kiosk Issues Total Calls 661 All statistics are monthly. The disclosure, distribution or copying of information contained in this report is forbidden. 250 Calls - Billing Concerns 179 Calls - Membership or Registration Questions 137 Calls - Mobile App Inquiries 22