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Valley_SLA Dashboard_March 2021Total Expected Percent 246 200 123% ID Station Origin Destination Round Trip 603 City Hall 53 41 18 306 Cooley Dickinson Health Care 27 24 3 205 Depot Square 39 25 12 206 Downtown 41 36 15 104 East Hadley Road 45 61 25 401 Eink Station 2 2 0 302 Florence Bank Station 4 6 2 305 Florence Center 107 100 33 304 Forbes Library 26 20 1 210 Holyoke Community College 1 1 0 207 Holyoke Medical Center Station 77 78 27 311 Jackson Street 88 104 19 307 John M Greene Hall/Smith College 51 49 13 102 Kendrick Park 216 226 85 202 Mackenzie Field 132 130 56 313 Main Street/Bridge Street 124 140 38 312 Main Street/Court House 70 50 9 402 Mount Holyoke College Station 75 79 64 314 Northampton High School 66 58 15 309 Northampton Train Station 319 351 148 103 North Pleasant Street 162 183 69 601 Old Town Hall 23 19 8 209 Pleasant Station 68 64 19 308 Pulaski Park/Downtown 96 76 10 604 Rail Trail @ Millside Park 135 150 66 602 Rail Trail @ Union Street 69 70 20 208 South Holyoke 122 131 63 203 Springdale Park 52 54 27 310 State St/Mass Central Rail Trail 34 37 3 201 The Pedlar Station/Crosier Field 118 124 52 110 UMass Central Residential Area 90 84 21 106 UMass Haigis Mall 125 117 42 108 UMass ILC 105 89 24 109 UMass Knowlton 261 256 87 107 UMass Southwest 363 368 188 105 University Drive 148 144 53 301 Village Hill/State Hospital 147 144 72 403 Woodlawn Plaza 21 18 6 303 YMCA/Childs Park 28 28 7 Kiosk App Website Total Notes 0 0 4 4 0 0 9 9 0 0 6 6 0 0 0 0 0 28 15 43 0 211 0 211 0 438 71 509 0 677 105 782 Station Activity Notes © 2021 BEWEGEN TECHNOLOGIES INC. CONFIDENTIAL AND PROPRIETARY ValleyBike Share MA - March 2021 Report Bikes Performance Indicator Notes Bikes in Service (85%) Day Pass Pay Per Ride Pass Subtotal Total New Memberships 782 General Statistics New Memberships Membership Founding Member Annual Pass Access Pass Student Annual Pass Monthly Pass Average Duration (minutes) 32 Total Trips 3 768 Total Active Members 3 009 Metric Number Notes Total Distance (miles) 11 102 Total Duration (hours) 2 031 Average Distance (miles) 3 Health Impact Metric Number Notes Calories Burned 731 313 CO2 Reduced (Tons) 4,94 Uptime Website / Back Office / Payments Uptime 100% Call Center Metric Number Notes App Uptime 100% User Reported Issues from App 0 Call Center Responsiveness (seconds) 13 Missed Calls (%) 0% Calls - All Other Issues 22 Calls - Bike or Kiosk Issues Total Calls 248 All statistics are monthly. The disclosure, distribution or copying of information contained in this report is forbidden. 69 Calls - Billing Concerns 87 Calls - Membership or Registration Questions 60 Calls - Mobile App Inquiries 10