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Valley_SLA Dashboard_February 2021Total Expected Percent 212 200 106% 201 200 101% ID Station Origin Destination Round Trip 603 City Hall 2 0 0 306 Cooley Dickinson Health Care 1 2 0 206 Downtown 3 2 2 305 Florence Center 6 6 4 304 Forbes Library 3 3 0 210 Holyoke Community College 1 0 0 307 John M Greene Hall/Smith College 8 8 3 102 Kendrick Park 9 9 2 202 Mackenzie Field 0 1 0 313 Main Street/Bridge Street 28 25 7 402 Mount Holyoke College Station 5 5 3 314 Northampton High School 10 9 0 309 Northampton Train Station 50 52 23 103 North Pleasant Street 25 33 11 601 Old Town Hall 0 1 0 308 Pulaski Park/Downtown 24 20 2 510 Pynchon Park/Museums 0 0 0 604 Rail Trail @ Millside Park 2 9 0 602 Rail Trail @ Union Street 2 1 0 512 South End/Main Street 0 0 0 208 South Holyoke 3 4 3 203 Springdale Park 2 1 1 201 The Pedlar Station/Crosier Field 0 0 0 110 UMass Central Residential Area 2 0 0 106 UMass Haigis Mall 11 8 5 108 UMass ILC 9 6 1 109 UMass Knowlton 18 17 1 107 UMass Southwest 20 17 13 105 University Drive 12 13 4 301 Village Hill/State Hospital 89 88 44 403 Woodlawn Plaza 2 2 0 303 YMCA/Childs Park 21 21 4 Kiosk App Website Total Notes 0 0 2 2 0 0 0 0 0 0 1 1 0 0 0 0 0 1 5 6 0 1 0 1 0 21 5 26 0 23 13 36 Station Activity Notes © 2021 BEWEGEN TECHNOLOGIES INC. CONFIDENTIAL AND PROPRIETARY ValleyBike Share MA - February 2021 Report Bikes Performance Indicator Notes Bikes in Service (85%) - ValleyBike Share : 520 bikes purchased, minus the 5 stolen bikes brings the total bikes in service to 515, SLA 85% = 438 - *For the winter, expected bikes has been lowered to 200.30 Day Preventative Maintenance (100%) Day Pass Pay Per Ride Pass Subtotal Total New Memberships 36 General Statistics New Memberships Membership Founding Member Annual Pass Access Pass Student Annual Pass Monthly Pass Average Duration (minutes)25 Total Trips 371 Total Active Members 2,508 Metric Number Notes Total Distance (miles)738 Total Duration (hours)155 Average Distance (miles)2 Health Impact Metric Number Notes Calories Burned 55,746 CO2 Reduced (Tons)0.33 Uptime Website / Back Office / Payments Uptime 100% Call Center Metric Number Notes App Uptime 100% User Reported Issues from App 0 Call Center Responsiveness (seconds)25 Missed Calls (%)0% Calls - All Other Issues 5 Calls - Bike or Kiosk Issues Total Calls 30 All statistics are monthly. The disclosure, distribution or copying of information contained in this report is forbidden. 14 Calls - Billing Concerns 7 Calls - Membership or Registration Questions 3 Calls - Mobile App Inquiries 1