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Valley_SLA Dashboard_November 2020 PDFTotal Expected Percent 321 200 161% --20% ID Station Origin Destination Round Trip 101 Amherst Town Hall 100 115 29 603 City Hall 48 25 5 306 Cooley Dickinson Health Care 29 32 9 205 Depot Square 20 22 10 206 Downtown 15 15 5 104 East Hadley Road 48 51 20 401 Eink Station 11 16 2 302 Florence Bank Station 70 73 24 305 Florence Center 72 64 10 304 Forbes Library 32 40 6 210 Holyoke Community College 2 4 2 207 Holyoke Medical Center Station 57 74 42 311 Jackson Street 91 101 17 307 John M Greene Hall/Smith College 43 29 7 102 Kendrick Park 81 68 23 202 Mackenzie Field 47 39 10 313 Main Street/Bridge Street 76 98 27 312 Main Street/Court House 62 63 12 402 Mount Holyoke College Station 31 32 17 314 Northampton High School 57 47 9 309 Northampton Train Station 217 230 77 103 North Pleasant Street 170 176 71 601 Old Town Hall 24 17 8 209 Pleasant Station 85 83 56 308 Pulaski Park/Downtown 66 70 12 604 Rail Trail @ Millside Park 139 137 39 602 Rail Trail @ Union Street 119 125 42 208 South Holyoke 49 59 24 203 Springdale Park 17 17 6 310 State St/Mass Central Rail Trail 130 121 30 201 The Pedlar Station/Crosier Field 50 31 11 110 UMass Central Residential Area 11 9 7 106 UMass Haigis Mall 90 91 23 108 UMass ILC 66 72 9 109 UMass Knowlton 150 143 22 107 UMass Southwest 127 121 37 105 University Drive 113 111 34 301 Village Hill/State Hospital 88 82 40 403 Woodlawn Plaza 33 27 14 303 YMCA/Childs Park 6 11 0 Kiosk App Website Total Notes N/A 0 5 5 N/A 0 2 2 N/A 0 4 4 N/A 0 0 0 N/A 10 15 25 N/A 137 0 137 N/A 0 5 5 N/A 183 52 235 0 330 83 413 Station Activity Notes © 2020 BEWEGEN TECHNOLOGIES INC. CONFIDENTIAL AND PROPRIETARY ValleyBike Share MA - November 2020 Report Bikes Performance Indicator Notes Bikes in Service (85%) - ValleyBike Share : 520 bikes purchased, minus the 5 stolen bikes brings the total bikes in service to 515, SLA 85% = 438 30 Day Preventative Maintenance (100%) Day Pass Black Friday Weekend Special Pay Per Ride Pass Subtotal Total New Memberships 413 New Memberships Membership Founding Member Annual Pass Access Pass Student Annual Pass Monthly Pass 3 Average Duration (minutes)31 Total Trips 2,842 Total Active Members 2,349 General Statistics Metric Number Notes Total Distance (miles)8,065 Total Duration (hours)1,467 Average Distance (miles) Health Impact Metric Number Notes Calories Burned 527,949 CO2 Reduced (Tons)3.59 Uptime Website / Back Office / Payments Uptime 100% Call Center Metric Number Notes Average Station Uptime:#REF! App Uptime 100% User Reported Issues from App 7 Call Center Responsiveness (seconds)12 Missed Calls (%)0% Calls - All Other Issues 26 Calls - Bike or Kiosk Issues Total Calls 193 All statistics are monthly. The disclosure, distribution or copying of information contained in this report is forbidden. 69 Calls - Billing Concerns 46 Calls - Membership or Registration Questions 42 Calls - Mobile App Inquiries 10