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Valley_SLA Dashboard_October 2020Total Expected Percent 240 N/A N/A ID Station Origin Destination Round Trip 101 Amherst Town Hall 226 218 65 603 City Hall 92 85 38 306 Cooley Dickinson Health Care 31 34 5 205 Depot Square 103 92 30 206 Downtown 71 75 24 104 East Hadley Road 77 87 29 401 Eink Station 44 48 11 302 Florence Bank Station 164 152 50 305 Florence Center 163 163 48 304 Forbes Library 66 90 18 210 Holyoke Community College 3 9 0 207 Holyoke Medical Center Station 122 108 49 311 Jackson Street 172 165 28 307 John M Greene Hall/Smith College 64 55 16 102 Kendrick Park 192 166 43 202 Mackenzie Field 124 121 47 313 Main Street/Bridge Street 132 158 42 312 Main Street/Court House 131 130 25 402 Mount Holyoke College Station 64 70 53 314 Northampton High School 96 88 16 309 Northampton Train Station 318 347 111 103 North Pleasant Street 339 377 141 601 Old Town Hall 27 23 11 209 Pleasant Station 160 145 77 308 Pulaski Park/Downtown 115 127 21 604 Rail Trail @ Millside Park 235 234 88 602 Rail Trail @ Union Street 172 143 59 208 South Holyoke 256 272 166 203 Springdale Park 21 29 6 310 State St/Mass Central Rail Trail 219 208 48 201 The Pedlar Station/Crosier Field 114 112 46 110 UMass Central Residential Area 21 25 0 106 UMass Haigis Mall 180 178 46 108 UMass ILC 127 115 22 109 UMass Knowlton 288 278 67 107 UMass Southwest 176 173 59 105 University Drive 134 124 37 301 Village Hill/State Hospital 113 102 54 403 Woodlawn Plaza 30 25 14 303 YMCA/Childs Park 22 24 9 Kiosk App Website Total Notes 0 0 14 14 0 0 2 2 0 0 4 4 0 0 0 0 0 39 22 61 0 193 0 193 0 271 141 412 0 503 183 686 Station Activity Notes © 2020 BEWEGEN TECHNOLOGIES INC. CONFIDENTIAL AND PROPRIETARY ValleyBike Share MA - October 2020 Report Bikes Performance Indicator Notes Bikes in Service (85%)Average 6 bikes/station Day Pass Pay Per Ride Pass Subtotal Total New Memberships 686 General Statistics New Memberships Membership Founding Member Annual Pass Access Pass Student Annual Pass Monthly Pass Average Duration (minutes) 30,24 Total Trips 5 340 Total Active Members 2 381 Metric Number Notes Total Distance (miles) 14 773 Total Duration (hours) 2 692 Average Distance (miles) 2,77 Health Impact Metric Number Notes Calories Burned 969 040 CO2 Reduced (Tons) 6,58 Uptime Website / Back Office / Payments Uptime 100% Call Center Metric Number Notes Average Station Uptime: 100% App Uptime 100% User Reported Issues from App 22 Call Center Responsiveness (seconds) 13 Missed Calls (%) 0% Calls - All Other Issues 35 Calls - Bike or Kiosk Issues Total Calls 348 All statistics are monthly. The disclosure, distribution or copying of information contained in this report is forbidden. 119 Calls - Billing Concerns 91 Calls - Membership or Registration Questions 84 Calls - Mobile App Inquiries 19