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Valley_SLA Dashboard_August 2020Total Expected Percent 160 160 100% ID Station Origin Destination Round Trip 101 Amherst Town Hall 495 498 166 603 City Hall 118 110 38 306 Cooley Dickinson Health Care 55 57 11 205 Depot Square 24 42 11 206 Downtown 23 26 7 104 East Hadley Road 238 291 79 401 Eink Station 70 68 26 302 Florence Bank Station 222 231 89 305 Florence Center 293 319 85 304 Forbes Library 138 126 28 210 Holyoke Community College 4 13 0 207 Holyoke Medical Center Station 196 185 108 311 Jackson Street 269 258 72 307 John M Greene Hall/Smith College 105 104 30 102 Kendrick Park 327 294 87 202 Mackenzie Field 146 137 59 313 Main Street/Bridge Street 313 320 116 402 Mount Holyoke College Station 74 67 56 314 Northampton High School 187 188 54 309 Northampton Train Station 677 686 270 103 North Pleasant Street 603 660 266 601 Old Town Hall 29 27 9 209 Pleasant Station 152 158 63 308 Pulaski Park/Downtown 327 336 104 604 Rail Trail @ Millside Park 254 246 81 602 Rail Trail @ Union Street 265 251 104 203 Springdale Park 49 61 22 310 State St/Mass Central Rail Trail 375 384 85 201 The Pedlar Station/Crosier Field 147 130 70 110 UMass Central Residential Area 49 41 10 106 UMass Haigis Mall 215 197 65 108 UMass ILC 128 103 11 109 UMass Knowlton 271 265 59 107 UMass Southwest 202 174 55 105 University Drive 288 318 62 301 Village Hill/State Hospital 118 108 46 403 Woodlawn Plaza 16 13 3 303 YMCA/Childs Park 65 62 21 Kiosk App Website Total Notes 0 0 10 10 0 0 8 8 0 0 6 6 0 0 5 5 0 75 42 117 0 417 0 417 0 449 159 608 0 941 230 1171 Station Activity Notes © 2020 BEWEGEN TECHNOLOGIES INC. CONFIDENTIAL AND PROPRIETARY ValleyBike Share MA - August 2020 Report Bikes Performance Indicator Notes Bikes in Service (85%) Day Pass Pay Per Ride Pass Subtotal Total New Memberships 1171 General Statistics New Memberships Membership Founding Member Annual Pass Access Pass Student Annual Pass Monthly Pass Average Duration (minutes)33 Total Trips 7 629 Total Active Members 2 583 Metric Number Notes Total Distance (miles)24 301 Total Duration (hours)4 184 Average Distance (miles)3,19 Health Impact Metric Number Notes Calories Burned 1 506 103 CO2 Reduced (Tons) 10,82 Uptime Website / Back Office / Payments Uptime 100% Call Center Metric Number Notes Average Station Uptime:100% App Uptime 100% User Reported Issues from App 45 Call Center Responsiveness (seconds) 12 Missed Calls (%) 0% Calls - All Other Issues 44 Calls - Bike or Kiosk Issues Total Calls 457 All statistics are monthly. The disclosure, distribution or copying of information contained in this report is forbidden. 195 Calls - Billing Concerns 128 Calls - Membership or Registration Questions 68 Calls - Mobile App Inquiries 22