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Valley_SLA Dashboard_July 2020Total Expected Percent 144 144 100% ID Station Origin Destination Round Trip 101 Amherst Town Hall 324 321 111 603 City Hall 169 173 91 306 Cooley Dickinson Health Care 41 42 5 104 East Hadley Road 136 158 54 401 Eink Station 220 212 80 302 Florence Bank Station 109 116 29 305 Florence Center 253 252 81 304 Forbes Library 78 65 11 210 Holyoke Community College 11 19 4 207 Holyoke Medical Center Station 445 445 187 311 Jackson Street 120 121 28 307 John M Greene Hall/Smith College 86 71 29 102 Kendrick Park 311 304 73 202 Mackenzie Field 319 339 101 313 Main Street/Bridge Street 95 95 31 312 Main Street/Court House 2 3 0 402 Mount Holyoke College Station 77 70 49 314 Northampton High School 98 111 34 309 Northampton Train Station 593 609 245 103 North Pleasant Street 500 554 194 601 Old Town Hall 20 22 14 209 Pleasant Station 8 5 3 308 Pulaski Park/Downtown 237 249 44 604 Rail Trail @ Millside Park 225 219 64 602 Rail Trail @ Union Street 183 181 55 203 Springdale Park 102 105 31 310 State St/Mass Central Rail Trail 194 193 39 201 The Pedlar Station/Crosier Field 434 426 189 110 UMass Central Residential Area 39 32 5 106 UMass Haigis Mall 189 187 50 108 UMass ILC 142 117 30 109 UMass Knowlton 215 170 41 107 UMass Southwest 160 139 51 105 University Drive 213 237 42 301 Village Hill/State Hospital 144 138 55 403 Woodlawn Plaza 65 55 12 303 YMCA/Childs Park 57 49 21 Kiosk App Website Total Notes 0 0 8 8 0 0 5 5 0 0 13 0 0 4 4 0 83 28 111 0 334 0 334 0 388 123 511 0 805 181 973 All statistics are monthly. The disclosure, distribution or copying of information contained in this report is forbidden. 120 Calls - Billing Concerns 98 Calls - Membership or Registration Questions 55 Calls - Mobile App Inquiries 19 User Reported Issues from App 33 Call Center Responsiveness (seconds) 16 Missed Calls (%) 0% Calls - All Other Issues 49 Calls - Bike or Kiosk Issues Total Calls 341 Website / Back Office / Payments Uptime 100% Call Center Metric Number Notes App Uptime 100% Uptime Health Impact Metric Number Notes Calories Burned 1 344 284 CO2 Reduced (Tons) 9,72 Average Duration (minutes) 33 Total Trips 6 731 Total Active Members 2 926 Metric Number Notes Total Distance (miles) 21 827 Total Duration (hours) 3 734 Average Distance (miles) 3,2427 Day Pass Pay Per Ride Pass Subtotal Total New Memberships 986 General Statistics New Memberships Membership Founding Member Annual Pass Access Pass Student Annual Pass Monthly Pass Station Activity Notes © 2020 BEWEGEN TECHNOLOGIES INC. CONFIDENTIAL AND PROPRIETARY ValleyBike Share MA - July 2020 Report Bikes Performance Indicator Notes Bikes in Service (85%)