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Valley_SLA Dashboard_June 2020
Total Expected Percent 121 N/A N/A ID Station Origin Destination Round Trip 603 City Hall 22 18 11 306 Cooley Dickinson Health Care 14 14 3 104 East Hadley Road 19 19 11 302 Florence Bank Station 3 2 1 305 Florence Center 55 59 27 304 Forbes Library 14 14 3 210 Holyoke Community College 8 18 1 207 Holyoke Medical Center Station 216 215 113 307 John M Greene Hall/Smith College 28 32 9 102 Kendrick Park 102 103 59 202 Mackenzie Field 151 155 53 402 Mount Holyoke College Station 2 2 2 314 Northampton High School 25 23 2 309 Northampton Train Station 95 99 49 103 North Pleasant Street 77 79 31 308 Pulaski Park/Downtown 32 34 2 604 Rail Trail @ Millside Park 36 34 18 602 Rail Trail @ Union Street 37 33 19 203 Springdale Park 38 40 8 310 State St/Mass Central Rail Trail 2 4 0 201 The Pedlar Station/Crosier Field 103 96 35 110 UMass Central Residential Area 0 0 0 106 UMass Haigis Mall 13 6 2 108 UMass ILC 14 9 1 109 UMass Knowlton 17 25 5 107 UMass Southwest 31 30 18 105 University Drive 30 33 4 301 Village Hill/State Hospital 31 33 15 403 Woodlawn Plaza 7 3 3 303 YMCA/Childs Park 22 18 3 Kiosk App Website Total Notes 0 0 2 2 0 0 3 3 0 0 2 2 0 26 19 45 0 93 0 93 0 99 96 195 0 218 122 340 Station Activity Notes © 2020 BEWEGEN TECHNOLOGIES INC. CONFIDENTIAL AND PROPRIETARY ValleyBike Share MA - June 2020 Report Bikes Performance Indicator Notes Bikes in Service (85%) Pay Per Ride Pass Subtotal Total New Memberships 340 General Statistics Metric Number Notes New Memberships Membership Founding Member Annual Pass Student Annual Pass Monthly Pass Day Pass Total Distance (miles) 3 Total Duration (hours) 612 Average Distance (miles) 3 851 Average Duration (minutes) 29 Total Trips Calories Burned 220 143 CO2 Reduced (Tons) 0,00 Uptime 1 267 Total Active Members 0 Health Impact Metric Number Notes Website / Back Office / Payments Uptime 100% Call Center Metric Number Notes App Uptime 100% User Reported Issues from App 3 Call Center Responsiveness (seconds) 20 Missed Calls (%) 0% Calls - All Other Issues 22 Calls - Bike or Kiosk Issues Total Calls 100 All statistics are monthly. The disclosure, distribution or copying of information contained in this report is forbidden. 32 Calls - Billing Concerns 20 Calls - Membership or Registration Questions 22 Calls - Mobile App Inquiries 4