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56 Complaints 2008-2010 Ernie Mathieu From: Ernie Mathieu Sent: Monday, January 07, 2008 3:41 PM To: 'Lynn' Subject: 56 Maple Street, Apt. #106 011408 Page 1 of 1 Dear Lynn, (Lynn imaintenance@hamphousing.org]) Ms. Elaine Frac of 56 Maple Street, Apt. #106, tel.413-341-3815 called today about 3:30pm complaint about a lack of hot water in her apartment. She said that maintenance has gone three in response to her calls and they tell her that there is not a problem with the hot water. She said at one time it never got hotter than 85 degrees. Has anyone taken temperatures from her tap to see if it is between 110-130 digress? Please give me a status update on this. This is my only call about this. Tanks, Ernie Mathieu 587-1213 1/7/2008 INSPECTOR'S REPORT: Ernie Mathieu From: Pat Taylor[pat©hpmgnoho.com] Sent: Monday, January 14, 2008 1:16 PM To: 'Anna Megill' Cc: Ernie Mathieu Subject: Schneider Plumbing and Heating Anna, Page 1 of 1 Schneider can provide a time between 11:00 a.m. and 2:00 p.m. tomorrow to go over to your apartment, unless there is an emergency. If you call Schneider at 584-1634 and leave your number, they will call you if there is a delay. Patricia Taylor The Hampshire Property Management Group, Inc. Thornes Marketplace 150 Main Street, Suite 310 P.O. Box 686 Northampton, MA 01061 (413) 582-9970 ext 106 (413)582-9973 facsimile 1/24/2008 Page 1 of 3 Ernie Mathieu From: Ernie Mathieu Sent: Friday, January 18, 2008 5:30 PM To: 'maintenance @hamphousing.org' Cc: 'Kaniecki, Charlie (DPH)' Subject: 56 Maple St(Tobin Hot water)011608 Jan 16, 2008 Dear Lynn (Lynn [maintenance @hamphousing.org]), After receiving your email toady, I called and left a message with Ms. Elaine Frac of 56 Maple Street, Apt. #106, (Tel. 413-341-3815)to notify her that the problems with the hot water system should be corrected now. I also told her what additional work was done to the system and to call me and you if there is still no hot water. Thank you for your efforts is resolving the hot water problem. Sincerely, Ernie Mathieu 587-1213 From: Lynn [mailto:maintenance @hamphousing.org] Sent: Friday, January 18, 2008 12:59 PM To: Ernie Mathieu Subject: RE: 56 Maple St(Tobin Hot water) 011608 Hi Ernie, We are hoping that the hot water situation is all set now. We again changed the circulating pump that was recommended by a contractor.We are also checking the temperature of the hot water every am and it is always hot. If you want to take a look at it, I can set up a time for you to go and check it out. Thanks, Lynn Smith Maintenance Secretary From: Ernie Mathieu [mailto:emathieu @northamptonma.gov] Sent: Friday, January 18, 2008 11:16 AM To: Lynn Subject: 56 Maple St (Tobin Hot water) 011608 From: Ernie Mathieu Sent: Wednesday, January 16, 2008 4:18 PM To: 'Lynn' Cc: 'Kaniecki, Charlie (DPH)' Subject: RE: Tobin Hot water Jan 16, 2008 Dear Lynn (Lynn [maintenance@hamphousing.org]), Ms. Ms. Elaine Frac of 56 Maple Street, Apt. #106,tel.413-341-3815 is complaining again about the lack of hot water. She also complained to Charlie Kaniecki, the District Health Officer for the Mass. Dept. of Public Health. 1 thought this problem was corrected when you had to change the circulating pump on the unit and you informed Ms. Tobin of such and she was satisfied. I have not heard from her since you said you were going to call heron 1/18/2008 Page 2 of 3 the 10th. Please give me a recent update on this matter. Sincerely, Ernie Mathieu 587-1213 From: Lynn [mailto:maintenance @hamphousing.org] Sent: Friday, January 11, 2008 11:47 AM To: Ernie Mathieu Subject: RE: Tobin Hot water Hi Ernie, Yes , I did speak with her and I also informed her that if she had any more problems to give me a call at 584- 5987. Thanks, Lynn Smith From: Ernie Mathieu [mailto:emathieu @northamptonma.gov] Sent: Thursday, January 10, 2008 3:01 PM To: Lynn Subject: RE: Tobin Hot water Hi Lynn, Did you call Ms. Frac yesterday and explain the situation and the action that you were taken to address this? Thanks, Ernie From: Lynn [mailto:maintenance @hamphousing.org] Sent: Thursday, January 10, 2008 2:24 PM To: Ernie Mathieu Subject: Tobin Hot water Hi Ernie, Thank you for your email re the hot water at Tobin. We did have a problem and we had to change the circulating pump on it. Now it should be O.K. All the tenants are aware of the problem. If you have any questions, please call me at 584-5987. Thanks, Lynn From: Ernie Mathieu [mailto:emathieu @northamptonma.gov] Sent: Monday, January 07, 2008 3:46 PM To: Lynn Subject: 56 Maple Street, Apt. #106 011408 Dear Lynn, (Lynn [maintenance @hamphousing.org]) Ms. Elaine Frac of 56 Maple Street,Apt. #106, tel.413-341-3815 called today about 3:30pm a complaint about a lack of hot water in her apartment. She said that maintenance has gone three in response to her calls and they tell her that there is not a problem with the hot water. She said at one time it never got hotter than 85 degrees. Has anyone taken temperatures from her tap to see if it is between 110-130 digress? Please give me a status 1/18/2008 Page 3 of 3 update on this. This is my only call about this. Thanks, Ernie Mathieu 587-1213 1/18/2008 Page 1 of 3 Ernie Mathieu From: Lynn [maintenance @hamphousing.org] Sent: Wednesday,January 30, 2008 8:49 AM To: Ernie Mathieu Subject: RE: 56 Maple St (Tobin Hot water)012908 Hi Ernie, We are having an architect coming up on Thursday to look at Tobin to see what can be done about this. Elayne is aware of this also. I will let you know what the outcome of this is. Thanks, Lynn Smith Maintenance Secretary From: Ernie Mathieu [mailto:emathieu @northamptonma.gov] Sent: Tuesday, January 29, 2008 6:01 PM To: Lynn Subject: 56 Maple St(Tobin Hot water) 012908 Jan 29, 2008 Dear Lynn, (Lynn [maintenance @hamphousing.org]) Ms. Elaine Frac of 56 Maple Street, Apt. #106, tel.413-341-3815 again called today(0/129/08) about 9:30am to complain about the lack of hot water in her apartment. She said that the water this morning (01129/08)was 108 degrees at 9.30am. On 01/28/08 at 6:45pm she said the water temp.was 102 degeress She is takinf these temperatures with a thermometer and insist the hot water equipment is still not repaired of working properly. Please investigate this and please call her. The water temperature by code should always be between 110-130 degrees and never below 110 at all times. If it is not resolved soon I may be forced to send a formal enforcement order. Please report back to me as soon as possible. Thank you, Ernie Mathieu 587-1213 From: Ernie Mathieu Sent: Friday, January 18, 2008 5:30 PM To: 'maintenance @hamphousing.org' Cc: 'Kaniecki, Charlie(DPH)' Subject: 56 Maple St (Tobin Hot water) 011608 Jan 16, 2008 Dear Lynn (Lynn [maintenance @hamphousing.org]), After receiving your email toady, I called and left a message with Ms. Elaine Frac of 56 Maple Street,Apt. #106, (Tel. 413-341-3815)to notify her that the problems with the hot water system should be corrected now. I also told her what additional work was done to the system and to call me and you if there is still no hot water. Thank you for your efforts is resolving the hot water problem. Sincerely, Ernie Mathieu 587-1213 1/30/2008 Page 2 of 3 From: Lynn [mailto:maintenance @hamphousing.org] Sent: Friday, January 18, 2008 12:59 PM To: Ernie Mathieu Subject: RE: 56 Maple St(Tobin Hot water) 011608 Hi Ernie, We are hoping that the hot water situation is all set now. We again changed the circulating pump that was recommended by a contractor.We are also checking the temperature of the hot water every am and it is always hot. If you want to take a look at it, I can set up a time for you to go and check it out. Thanks, Lynn Smith Maintenance Secretary From: Ernie Mathieu Sent: Wednesday, January 16, 2008 4:18 PM To: 'Lynn' Cc: 'Kaniecki, Charlie (DPH)' Subject: RE: Tobin Hot water Jan 16, 2008 Dear Lynn (Lynn [maintenance @hamphousing.org]), Ms. Ms. Elaine Frac of 56 Maple Street, Apt.#106, tel. 413-341-3815 is complaining again about the lack of hot water. She also complained to Charlie Kaniecki, the District Health Officer for the Mass. Dept. of Public Health. I thought this problem was corrected when you had to change the circulating pump on the unit and you informed Ms. Tobin of such and she was satisfied. I have not heard from her since you said you were going to call her on the 10r^. Please give me a recent update on this matter. Sincerely, Ernie Mathieu 587-1213 From: Lynn [mailto:maintenance @hamphousing.org] Sent: Friday, January 11, 2008 11:47 AM To: Ernie Mathieu Subject: RE: Tobin Hot water Hi Ernie, Yes , I did speak with her and I also informed her that if she had any more problems to give me a call at 584- 5987. Thanks, Lynn Smith From: Ernie Mathieu [mailto:emathieu @northamptonma.gov] Sent: Thursday, January 10, 2008 3:01 PM To: Lynn Subject: RE: Tobin Hot water Hi Lynn, Did you call Ms. Frac yesterday and explain the situation and the action that you were taken to address this? Thanks, 1/30/2008 Ernie From: Lynn [mailto:maintenance @hamphousing.org] Sent: Thursday, January 10, 2008 2:24 PM To: Ernie Mathieu Subject: Tobin Hot water Hi Ernie, Page 3 of 3 Thank you for your email re the hot water at Tobin. We did have a problem and we had to change the circulating pump on it Now it should be O.K. All the tenants are aware of the problem. If you have any questions, please call me at 584-5987. Thanks, Lynn From: Ernie Mathieu [mailto:emathieu @northamptonma.gov] Sent: Monday, January 07, 2008 3:46 PM To: Lynn Subject: 56 Maple Street, Apt. #106 011408 Dear Lynn, (Lynn [maintenance@hamphousing.org]) Ms. Elaine Frac of 56 Maple Street, Apt. #106, tel. 413-341-3815 called today about 3:30pm a complaint about a lack of hot water in her apartment. She said that maintenance has gone three in response to her calls and they tell her that there is not a problem with the hot water. She said at one time it never got hotter than 85 degrees. Has anyone taken temperatures from her tap to see if it is between 110-130 digress? Please give me a status update on this. This is my only call about this. Thanks, Ernie Mathieu 587-1213 1/30/2008 Ernie Mathieu From: Ernie Mathieu Sent: Tuesday, February 05, 2008 10:32 AM To: 'maintenance @hamphousing.org' Cc: 'maryhamilton @beneville.com' Subject: 56 Maple Street( No hot water complaint)Tobin Manner 020508 Feb. 5, 2008 Dear Lynn, (Lynn [maintenance @hamphousing.org] ) (Tel. 413-584-5987 x351) As you can see below, I am still getting calls from tenants regarding the lack of hot water at Tobin Manor. They are looking for explanations and answers as to what the status Is on the attempts to solve the problem. Could you please give me an update on the chitect who went there last Thursday to look at Tobin to see what can be done no correct this matter? _ would also like to suggest that you send all of the tenants in the building a memo notifying them that you are working toward a solution and an estimated time as to when this will be corrected. I will also be calling you soon today. Thank you, Ernie Mathieu =a .-1213 Original Message From: MARY HAMILTON [mailto:maryhamilton @beneville.com] Sent: Tuesday, February 05, 2008 10:05 AM To: Ernie Mathieu Subject: No hot water Dear Mr. Mathiew, reside at 109 Tobin Manor and as you are aware, we have had trouble with our boiler for an least one and a half years. I have called their maintenance department innumerable L'mes to report, beg, plead for hot water. Usually there was hot water until about 9:30 a.m. though that is no longer the case. I have even tried 2 or 3 a.m. when pain from my rheumatoid arthritis wakes me. Sometimes at that hour it will be as high as 85 degrees, though that is hardly hot. I have a very accurate water thermometer. Forget washing dinner dishes. I have too much arthritis in my hands to risk boiling a full kettle of water and pouring it into the dish p.c. I bought a YMCA membership so I can at least shower. As late as last week when 1 called housing about the problem I was told by Lynn that the problem was taken care of and gybe we here were just all showering and washing at the same time. A 2 a.m. I feel this 's unl ikely. It really is an insult to say such things. The situation has become intolerable. It was very hard for me to write my rent check this month as I am not getting what I pay for. Thank you for your attention to this problem. Sincerely, Mary L. Hamilton From: Lynn rmaintenance @hamphousing.org] Sent: Wednesday, January 30, 2008 8:49 AM To: Ernie Mathieu Subject: 3E: 56 Maple St (Tobin Hot water) 012908 Ni Ernie, ::ne are having an architect coming up on Thursday to look at Tobin to see what can be done abcu'_ this. Elayne is aware of this also. I will let you know what the outcome of this is. 1 Thanks, Lynn Smith Maintenance Secretary Jac 29, 2008 Dear Lynn, (Lynn [maintenance @hamphousing.org] ) Ms. Elaine Frac of 56 Maple Street, Apt. #106, tel. 413-341-3815 again called today (0/_29/08) about 9:30am to complain about the lack of hot water in her apartment. She said that the water this morning (01/29/08) was 108 degrees at 9:30am. On 01/28/08 at 6:45pm she said the water temp. was 102 degeress. She is takinf these temperatures with a thermometer and insist the hot water equipment is still not repaired of working properly. Pease investigate this and please call her. The water temperature by code should always be between 110-130 degrees and never below 110 at all times. If it is not resolved soon I May be forced to send a formal enforcement order. Please report back to me as soon as possible. Thank you, Ernie Mathieu 51"1-1213 Frcr:: Ernie Mathieu Sent: Friday, January 18, 2008 5:30 PM To: 'maintenance @hamphousing.org' Cc 'Kaniecki, Charlie (DPH) ' Subject: 56 Maple St (Tobin Hot water) 011608 Jan 16, 2008 Dear Lynn (Lynn (maintenance @hamphousing.org] ) , AM ter receiving your email toady, I called and left a message with Ms. Elaine Frac of 56 Maple Street, Apt. 0106, (Tel. 413-341-3815) to notify her that the problems with the hot water system should be corrected now. I also told her what additional work was done to the system and to call me and you if there is still no hot water. Thank you for your efforts is resolving the hot water problem. S in::e rely, Ernie Mathieu 8'-1213 From: Lynn [mailto:maintenance @hamphousing.org] Sent: Friday, January 18, 2008 12:59 PM To: arnie Mathieu Subject: RE: 56 Maple St (Tobin Hot water) 011608 Hi Ernie, We are hoping that the hot water situation is all set now. We again changed the circulating pump that was recommended by a contractor. We are also checking the temperature of the hot water every am and it is always hot. If you want to take a look at it, - can set up a time for you to go and check it out. Thanks, Lynn Smith Maintenance Secretary 2 From: Ernie Mathieu Sent: Wednesday, January 16, 2008 4 :18 PM To: Lynn' Cc: 'Kaniecki, Charlie (DPH) ' Subject: RE: Tobin Hot water Jan 16, 2008 Dear Lynn (Lynn [maintenance @hamphousing.org] ) , Ms. Ms. Elaine Frac of 56 Maple Street, Apt. #106, tel. 413-341-3815 is complaining again about the lack of hot water. She also complained to Charlie Kaniecki, the District Health Officer for the Mass. Dept. of Public Health. I thought this problem was corrected when you had to change the circulating pump on the unit and you informed Ms. Tobin of such and she was satisfied. I have not heard from her since you said you were going to call her on the loth. Please give me a recent update on this matter. Sincerely, Ernie Mathieu 537-"1213 From: Lynn. [mailto:maintenance @hamphousing.org] Senn: Friday, January 11, 2008 11 :47 AM Ernie Mathieu To: ibject: RE: Tobin Hot water Hi Ernie, Yes , I did speak with her and I also informed her that if she had any more problems cc give me a call at 584-5987 . Thanks, Lynn Smith From: Ernie Mathieu [mailto:emathieu @northamptonma.gov] Sex. : Thursday, January 10, 2008 3:01 PM Sub-e-t: RE: Tobin Hot water Hi Lynn, Did you call Ms. Frac yesterday and explain the situation and the action that you were taken to address this? Thanks, Ernie u rc..; Lynn [mailto:maintenance @hamphousing.org] Sent: Thursday, January 10, 2008 2:24 PM To Ernie Mathieu Subject: Tobin Hot water fli Ernie, Thank you for your email re the hot water at Tobin. We did have a problem and we had to change the circulating pump on it. Now it should be O.K. All the tenants are aware of the problem. If you have any questions, please call me at 584-5987 . Thanks, Lynn From: Ernie Mathieu [mailto:emathieu @northamptonma.gov9 Semi: Monday, January 07, 200E 3:46 PM To: Lynn Suh'ect: 56 Maple Street, Apt. #106 011408 rear Lynn, (Lynn [maintenance @harphous; ng.org] ) Ms. Elaine Frac of 56 Maple Street, Apt. #106, tel. 413-341-3815 called today about 3:30pr a complaint about a lack of hot water in her apartment. She said that maintenance has gene _tree in response to her calls and they tell her that there is not a problem with the hot water. She said at one time it never got hotter than 85 degrees. Has anyone taken Temperatures from her tap to see if it is between 110-130 digress? Please give me a s'_atus iodate on this. This is my only call about this. Thanes, Ernie Mathieu 587-l2] 3 4 }Ernie Mathieu From: Ernie Mathieu Sent: Wednesday, February 06,2008 9:14 AM To: 'maryhamilton @beneville.com' Subject: 56 Maple Street( No hot water complaint)Tobin Manner 020508 Dear Ms . Hamilton, Just to keep you informed of the attempts by the housing Authority to solve the hot water issue. Please relate this information to Ms. Frac. Thank you. Sincerely, Ernie Mathieu 587-1213 Original Message From: Ernie Mathieu Sent: Wednesday, February 06, 2008 9:07 AM To: 'Lynn' Subject: RE: 56 Maple Street ( No hot water complaint) Tobin Manner 020508 Feb. 5, 2008 Dear Lynn, (Lynn [maintenance @hamphousing.org] ) (Tel. 413-584-5987 x351) Thank you for the update and your report. Sincerely, Ernie Mathieu 587-1213 Original Message From: Lynn [mailto:maintenance @hamphousing.org] Sent: Tuesday, February 05, 2008 1:47 PM To: Ernie Mathieu Subject: RE: 56 Maple Street ( No hot water complaint) Tobin Manner 020508 Ili Ernie, We are changing over all the showerheads and kitchen & bathroom faucet aerators to water saver faucets & showerheads in the hope that this might help us on this situation. We started doing this this afternoon and should be done hopefully by Friday 2/8/08 barring any real emergencies. Al.: the tenants have been notified of this situation. I will let you know when this is complete and if we see any improvement on this. Thanks, Lynn Smith Maintenance Secretary Original Message From: Ernie Mathieu [mailto:emathieu @northamptonma.gov] Sent: Tuesday, February 05, 2008 10:46 AM To: Lynn Cc: maryhamilton @beneville.com Subject: 56 Maple Street ( No hot water complaint) Tobin Manner 820508 Feb. 5, 2008 Dear Lynn, (Lynn [maintenance @hamphousing.org] ) (Tel. 413-584-5987 x351) As you can see below, I am still getting calls from tenants regarding the lack of hot water at Tobin Manor. They are looking for explanations and answers as to what the status the attempts to solve the problem. Could you please give me an update on the architect who went there last Thursday to look at Tobin to see what can be done to correct this matter? C. wo3id also like to suggest that you send all of the tenants in the building a memo notifying them that you are working toward a solution and an estimated time as to when this will be corrected. I will also be calling you soon today. Thank you, Ernie Mathieu 587-1213 Original Message 'from: MARY HAMILTON [mailto:maryhamilton @beneville.cam] Sent: Tuesday, February 05, 2008 10:05 AM Ernie Mathieu Subject: No hot water Dear Mr. Mathiew, I reside at 109 Tobin Manor and as you are aware, we have had trouble with our boiler for at least one and a half years. I have called their maintenance department innumerable times to report, beg, plead for hot water. Usually there was hot water until about 9:30 a.m. though that is no longer the case. I have even tried 2 or 3 a.m. when pain from my rheumatoid arthritis wakes muhat is hardly hot. I Some times at that hour it will be as high as 85 degrees, though have a very accurate water thermometer. Forget washing dinner dishes. I have too much arthritis in my hands to risk boiling a full kettle of water and pouring it into the dish pain. I bought a YMCA membership so I can at least shower. As late as last week when I called housing about the problem I was told by Lynn that the problem was taken care of and maybe we here were just all showering and washing at the same time. A 2 a.m. I feel this Is aclikely. It really is an insult to say such things. The situation has become intolerable. It was very hard for me to write my rent check this month as I am not getting what I pay for. Thank you for your attention to this problem. Sincerely, Mary I. Hamilton Eton: Lynn [maintenance @hamphousing.org] Sent: Wednesday, January 30, 2008 8:49 AM To: Ernie Mathieu Subject: RE: 56 Maple St (Tobin Hot water) 012908 Hi Ernie, 2:e are having an architect coming up on Thursday to look at Tobin to see what can be done about this. Elayne is aware of this also. I will let you know what the ottcom.e of this Thanks, Lynn Smith Maintenance Secretary San 29, 2008 Dear Lynn, (Lynn [maintenance @hamphousing.org] ) Frac of 56 Maple Street, Apt . #106, tel. 413-341-3815 again called tcday about 9:30am to complain about the lack of hot water in her apartment. Ms. Elaine (0/129/08) She said that the water this morning (01/29/08) 6: 45pm she said the water temp. was 102 degeress. She Is takinf these temperatures with a thermometer and insist the hot water equipment still not repaired of working properly. Please investigate this and please call her. '1' was 108 degrees at 9:30am. On cl/28/08 at 2 is P temperature by code should always be between 110-130 degrees and never below 110 at 'all times. If it is not resolved soon I may be forced to send a formal enforcement order. Please report back to me as soon as possible. Thank you, Ernie Mathieu 567-1213 _rpm: Ernie Mathieu Sent: Friday, January 18, 2008 5:30 PM Do: 'maintenance @hamphousing.org' Sc: 'Kaniecki, Charlie (DPH) ' Subject: 56 Maple St (Tobin Hot water) 011608 Jan 16, 2008 leas Lynn (Lynn [maintenance @hamphousing.org] ) , Aftef receiving your email toady, I called and left a message with Ms. Pla n_e Fran_ of 56 Maple Street, Apt. #106, (Tel. 413-341-3815) to notify her that the _problems with the hot water system should be corrected now. also told her what additional work was done to the system and to call me and you if there Is still no hot water. Thank you for your efforts is resolving the hot water problem. Sincerely, Ernie Mathieu SaD-1213 From: Lynn [mailto:maintenance @hamphousing.org] Sent: Friday, January 18, 2008 12:59 PM To: Ernie Mathieu Subject: RE: 56 Maple St (Tobin Hot water) 011608 II_ Ernie, We are hoping that the hot water situation is all set now. We again changed the circulating pump that was recommended by a contractor. We are also checking the temperature of the hot water every am and it is always hot. If you want to take a look at it, I can set up a time for you to go and check it out. Thanes, Lynn Smith Maintenance Secretary From: Ernie Mathieu Sent: Wednesday, January 16, 2008 4: 18 PM Do: Lynn' Cc: 'Kaniecki, Charlie (DPH) ' Subject: RE: Tobin Hot water Jan 16, 2008 Dear Lynn (Lynn [maintenance @hamphousing.org] ) , Ms. Ms. Elaine Frac of 56 Maple Street, Apt. #106, tel. 913-391-3815 is complaining again about the lack of hot water. She also complained to Charlie Kaniecki, the District Health Officer for the Mass. Dept. of Public Health. I thought this problem was corrected when you had to change the circulating pump on the unit and you informed Ms. Tobin of such and 3 was satisfied. I have not heard from her since you said you were going to call her on 10th. Please give me a recent update on this matter. Sincerely, Ernie Mathieu 587-1213 S rcr: lynn 'mailto:maintenance @hamphousing.org] Sent: Friday, January 11, 2008 11:47 AM To: Ernie Mathieu Subject: RE: Tobin Hot water Hi Ernie, Yes , I did speak with her and I also informed her that if she had any more problems to give me a call at 584-5987. Lynn Smith From: Ernie Mathieu [mailto:emathieu @northamptonma.gov] Sent: Thursday, January 10, 2008 3:01 PM To: Lynn Suh4ect: RE: Tobin Hot water Hi _.ynn, Did you call Ms. Frac yesterday and explain the situation and the action that you were taken to address this? Thanks, Ernie From: Lynn [mail o:maintenance @hamphousing.org] Sent: Thursday, January 10, 2008 2:24 PM To: Ernie Mathieu Subject: Tobin Hot water El Ernie, Thank you for your email re the hot water at Tobin. We did have a problem and we had to change the circulating pump on it. Now it should be O.K. All the tenants are aware of the problem. If you have any questions, please call me at 584-5987. Thanks, Lynn Ercm: Ernie Mathieu [mailto:emathieu @northamptonma.gov] Sent: Monday, January 07, 2008 3:46 PM To: Wynn Subtect: 56 Maple Street, Apt. #106 011408 Dear Lynn, (Lynn [maintenance @hamphousing.org]) Ms. Elaine Frac of 56 Maple Street, Apt. #106, tel. 413-34]-3815 called today about 3:30pm a complaint about a lack of hot water in her apartment. She said that maintenance has gone 4 _hret in response to her calls and they tell her that there is not a problem with the hot .a W ==_r. She said at one time it never got hotter than 85 degrees. Has anyone taken temperatures ls n her tap to see if it is between 110-130 digress? Please give me a status update on this. This is my only call about this. Thanks, Ernie Mathieu 5&7-1213 5 Original Message From: Kaniecki, Charlie (DPH) (mailto:Charlie.Kaniecki @state.ma Sent: Monday, February 11, 2008 1: 11 PM To: Carroll, Martina Cc: Ernie Mathieu Subject: RE: Tobin Manor, Northampton good Afternoon spoke to the Health Director Ernie Mathieu concerning this situation. He had been in contact with us back in mid January and at that time felt that this problem was being corrected. Here is part of his e mail: Jan 16, 2008 Dear Lynn (Lynn [maint Ms. Tobin Is complaini complained to Charlie Dept. of Public Health change the circulating of such and she was sa were going to call her matter. enance @hamphousing.org] ) , Sincerely, Ernie Mathieu 587-1213 ng again about the lack of hot water. She also Kaniecki, the District Health Officer for the Mass. . I thought this problem was corrected when you had to pump changed on the unit and you informed Ms. Tobin tisfied. I have not heard from her since you said you on the 10th. Please give me a recent update on this Presently, He has issued orders to the property owner to correct this problem and is copying my office this documentation. After review of the files we will assist the local health department as maybe determined. Charlie Kaniecki Original Message From: Carroll, Martina fmaiito:MCarroli @Stavros.org] Sent: Friday, February 08, 2008 11:06 AM To: 'Charlie.Kaniecki @state.ma.us' Subject: Tobin Manor Charlie- : just left you a voicemail, but figured I'd try this avenue as well. I am hoping that you are in a position to help out the residents of Tobin Manor who as you probably know by now, via recent stories in the newspapers) have not had hot water since Sunday, Feb 3. I believe this to be a direct threat to their health and safety. How is anyone going to wash their hands during this cough/cold/flu season without hot water? Most of the residents there are elderly and/or disabled. 1 first net Patricia Williams, head of the TM Tenants Association in May of 2007, when she contacted Stavros for assistance. She and other tenants called his office with complaints about lack of hot water beginning in the fall of 2006, not just recently (Dec 2007) as Jon Hite suggests. Other problems include ancient and unreliable stoves in most of the units and thresholds at many exterior doors that were difficult for persons with wheelchairs and walkers to navigate over. She gave me a copy of a letter Jon Hite wrote to her after a June 2006 tenant's association meeting (a few months before the hot water problems began) wherein he promised to correct many of problems discussed at that meeting. I just spoke with her again, and the thresholds remain untouched and still a danger. It is my belief that power doors would greatly enhance safety. Clearly the hot water situation has gotten much worse, and is now a clear violation of 105 CMR 410. 190: 410.190: Hot Water The owner shall provide and maintain in good operating condition the facilities capable of heating water. The owner shall also provide the hot water for use at a temperature of not less than 110°F (43° C) and in a quantity and pressure sufficient to satisfy the ordinary use of all plumbing fixtures which normally need hot water for their proper use and function, unless and to the extent the occupant is required to provide fuel for the operation of the facilities under a written letting agreement. The hot water shall not exceed 130°F (54° C) . Inspection of the hot water system shall include an examination of the hot water system and its actual performance. If possible, such examination shall occur at the times and under such conditions as the occupant has identified the system to be insufficient. After a meeting between Jon H and the tenant's association (at the beginning of this week) Hite arranged for a heating system engineer to inspect this weekend. It is apparently a quite complicated system, but even so tenants should not have to wait a week for hot water--and there's no guarantee that this engineer will even be able to repair the system or when that task will be completed. Tobin Manor is one of the nicest little communities I have visited, and my work as an advocate for Stavros has taken me to quite a few throughout western Massachusetts. The residents take pride in their homes and have a neighborhood, not just an apartment complex. They help each other out and keep an eye on each other. Please do what you can to help them to receiver at least the "minimum standards of fitness" . My organization has had numerous dealings with Mr. Hite, and we are familiar with his tactics of denial and obfuscation. He takes advantage of Tobin Manor residents' basic decency and "niceness. " look forward to speaking with you on this manner and I thank you for your time and attention. Martina Carroll Systems Advocate Stavros Center for Independent Living 413 256-0473 x213 mcarroli @stavros.org emailto:mcarroll@stavros.org> Prejudice is a burden that confuses the past, threatens the future and renders the present inaccessible. Maya Angelou Ernie Mathieu From: Ernie Mathieu Sent: Monday, February 11, 2008 4:32 PM To: 'Kaniecki, Charlie (DPH); Carroll, Martina Cc: 'Housing Authority Qhite©hamphousing.org)' Subject: 56 Maple St. (Tobin Manor, Northampton)021108 Cear Mr. Jon Hite, At the request of Mr. Charlie Kaniecki, form the MDPH, Please email or call at 586-7525 with an update/report on your continuous efforts to resolve the hot water situation at Tobin Manner. Any documentation would be helpful for him. I will also be sending him my copies of all of our correspondences regarding this issue since January 2008. Sincerely, Ernie Mathieu Health Director 587-113 Original Message From: Kaniecki, Charlie (DPH) [mailto:Charlie Sent: Monday, February 11, 2008 1: 11 PM To: Carroll, Martina Cc: Ernie Mathieu Subject: RE: Tobin Manor, Northampton aniecki @state.ma.us] Good Afternoon spoke to the Health Director Ernie Mathieu concerning this situation. He had been in contact with us back in mid January and at that time felt that this problem was being corrected. Here is part of his e mail: San 16, 2008 Dear Lynn (Lynn [maintenance @hamphousing.org] ) , Es. Tobin Is complaining again about the lack of hot water. She also complained to Charlie Kaniecki, the District Health Officer for the Mass. Dept. of Public Health. I thought this problem was corrected when you had to change the circulating pump changed on the unit and you informed Ms. Tobin of such and she was satisfied. I have not heard from her since you said you were going to call her on the 10th. Please give me a recent update on this matter. Sincerely, Ernie Mathieu 587-1213 eresently, He has issued orders to the property owner to correct this problem and is copying my office this documentation. After review of the files we will assist the local health department as maybe determined. Charlie Kaniecki Original Message From: Carroll, Martina Enailto:MCarroll @Stavros or g] Sent: Friday, February 08, 2008 11:06 AM To: 'Charlie.Kaniecki @state.ma.us' Subject: Tobin Manor I wst left you a voicemail, but figured I'd try this avenue as well. I am hoping that you are in a position to help out the residents of Tobin Manor who (as you probably know by now, via recent stories in the newspapers) have not had hot water since Sunday, Feb 3. I believe this to be a direct threat to their health and safety. How is anyone going to was_ their hands during this cough/cold/flu season without hot water? Most of the residents there are elderly and/or disabled. I first met Patricia Williams, head of the TM Tenants Association in May of 2007, when she contacted Stavros for assistance. She and other tenants called his office with complaints about lack of hot water beginning in the fall of 2006, not just recently (Dec 2007) as Jon Hite suggests. Other problems include ancient and unreliable stoves in most of the units and thresholds at many exterior doors that were difficult for persons with wheelchairs and walkers to navigate over. She gave me a copy of a letter Jon Hite wrote to her after a June 2006 tenant's association meeting (a few months before the hot water problems began) wherein he promised to correct many of problems discussed at that meeting. I just spoke with her again, and the thresholds remain untouched and still a danger. It is my belief that power doors would greatly enhance safety. Clearly the hot water situation has gotten much worse, and is now a clear violation of 105 CMR 410.190: 410.190: Hot Water The owner shall provide and maintain in good operating condition the facilities capable of heating water. The owner shall also provide the hot water for use at a temperature of not less than 110°F (43° C) and in a quantity and pressure sufficient to satisfy the ordinary use of all plumbing fixtures which normally need hot water for their proper use and function, unless and to the extent the occupant is required to provide fuel for the operation of the facilities under a written letting agreement. The hot water shall not exceed 130°F (54° C) . I nspection of the hot water system shall include an examination of the hot water system and its actual performance. If possible, such examination shall occur at the times and under such conditions as the occupant has identified the system to be insufficient. After a meeting between Jon H and the tenant's association (at the beginning of this week) Mire arranged for a heating system engineer to inspect this weekend. It is apparently a quite complicated system, but even so tenants should not have to wait a week for hot water—and there's no guarantee that this engineer will even be able to repair the system or when that task will be completed. Tobin Manor is one of the nicest little communities I have visited, and my work as an advocate for Stavros has taken me to quite a few throughout western Massachusetts. The residents take pride in their homes and have a neighborhood, not just an apartment complex. They help each other out and keep an eye on each other. Please do what you can to help them to receiver at least the "minimum standards of fitness" . My organization has had numerous dealings with Mr. Hite, and we are familiar with his tactics of denial and obfuscation. He takes advantage of Tobin Manor residents' basic decency and "niceness. " look forward to speaking with you on this manner and I thank you for your time and attention. Martina Carroll Sy sterns Advocate Stavros Center for Independent Living 413 2666-0973 x213 mcarrcll@stavros.org <maiito:mcarroll @stavros.org> e-udice is a burden that confuses the past, threatens the future and renders the present inaccessible. Maya Angelou 2 • Ernie Mathieu From: Carroll, Martina [MCarroll @Stavros.org] Sent: Wednesday, February 13, 2008 12:49 PM To: 'Kaniecki, Chadie (DPH); Ernie Mathieu Cc: jhite @hamphousing.org Subject: RE: 56 Maple St. (Tobin Manor, Northampton)021208 The story in today's Gazette (see below) indicates that the hot water problem has not yea been resolved. Please let me know what is being done so that residents can shower, clean, wash their hands and dishes on a daily basis. Will there be rent abatements? "Gallant efforts" or not, more needs to be done. How bad does it have to get before lack of how water at Tobin Manor will be considered to violate health codes? Problem persists: Despite 'gallant' effort, Tobin Manor still lacks consistent hot water BY BOB FLAHERTY STAFF WRITER NORTHAMPTON - An engineer working on the water heating system at the Joan E. Tobin Manor Saturday and again Monday was unable to fix the problem entirely, although residents say they now have hot water for a few hours a day. Tenants at the public housing complex for elderly and disabled on Maple Street is Florence have suffered for months with problems getting hot water in their apartments. Then, after two days last week in which they only had cold water, they demanded a meeting with Jon Hite, executive director of the Northampon Housing Authority, during which they beseeched him to get the problem solved. "We are racking our brains trying to get through this, " Hite said Tuesday. I-'s confusing the hell out of us." Hite said the plan now is to have a plumbing contractor at the complex today to replace a circulating pump. "It' s only a minimum of what we want, " he said. "We're better off than we were two weeks aoo, but nowhere near where we need to be. " A step Hite said he would prefer not to take is the cleaning of the heating coil . "It. may have gotten stained by city water. But there' s a risk involved in cleaning the coil - if it breaks, it's a $5, 000 item. " Meanwhile, resident Elaine Frac said she has been monitoring the water temperature since the weekend and was elated Monday morning when she found it to be 122 degrees at 7: 45 a.m. , but over the course of the day, the temperature dropped significantly, she said. "It's ridiculous, " said Frac. "i just want this to be over. " Meanwhile, the city's Public Health Director Ernest Mathieu said his department issued an order to the Housing Authority to fix the water heating problem in January. At this point, he said, he does not expect fines to be levied against the authority because he is satisfied the agency has tried to get to the root of the problem. "They are making a gallant effort to fix this, " said Mathieu. "It's been trial and error, replace this, replace that, " said Mathieu. Residents of Tobin Manor remain unsettled. "Ycu still can't take showers or wash dishes, " Patricia Williams, president of the tenants' association, said Tuesday. Some tenants say they are not certain what to do next, and they are still unhappy about Thc Housing Authority's response to the problem. "Tao can't get an answer to anything, only promises that they're trying something, ' said Frac. "How long can we give them? What's our next step?" 1 Kar- '.aa Carroll Systems Advocate Stavros Center for Independent Living 4:3 256-0473 x213 mcarroll @stavros.org <mailto:mcarroll @stavros.org> Prejudice is a burden that confuses the past, threatens the future and renders the present inaccessible Maya Angeiou Original Message From Kaniecki, Charlie (DPH) [mailto:Charlie.Kaniecki @state.ma.us] Sent : Tuesday, February 12, 2008 10:31 AM To: Ernie Mathieu; Kaniecki, Charlie (DPH) Cc: jhite @hamphousing.org Subject: RE: 56 Maple St. (Tobin Manor, Northampton) 021208 .e_y good just keep me in the loop by e mail Thank you Original Message from: Ernie Mathieu [mailto:emathieu @northamptonma.go Sent: Tuesday, February 12, 2008 10:26 AM _e Kaniecki, Charlie (DPH) Cc: jct 56a Maples StTg Subject:: 56 Maple St.. (Tobin Manor, Northampton) 021208 pear Charlie, here is the latest report from Jon Hite. His phone number is 584-4030 x211. I will be keeping you informed as the work continues. Sincerely, 3rnie Mathieu Health Director 5.87-1'15 Original Message From Northampton Housing Sent: Monday, February 11, To: Ernie Mathieu Subject : Re: 56 Maple St. [mailto:jhite @hamphousing.org] 2008 5:28 PM (Tobin Manor, Northampton) 021108 The problem is being worked on. I have a chronology of the efforts we have made to correct it. T will be glad to provide any documentation Mr. Kaniecki wants; ask him to call me so T I know what he wants. As it stands now, as a result of an on-site evaluation by Mr. Bruce MacRitchie from MacRitchie Engineering in Boston on Saturday 2/9, today we relocated a circulating pump from the hot water tank to assist in transfer of heated water to the coils. At apprcx 1214 when we finished the work and water to the tank was turned back on) the water in the tank was at 98 degrees, and it was 112 there at 2:45. At 4 :45 HW temp at a sink in an apartment was 105, having risen there 7 degrees in 3 hrs . We will know more as the night progresses. plan on taking a reading at 6: 45 and at 8PM. All weekend we were providing water (measured in an apartment) at between 108 and 122 depending on the time of day. I think we are on the positive side of the hump but will make nc promises that the problem is behind us until I get a full day of readings after this mornings fix. In short, I' ll have a much better idea where we stand at 4PM on Tuesday. Hite 2 On 2/11/08 4: 46 PM, "Ernie Mathieu" cemathieu @northamptonma.gov> wrote: • Dear Mr. Jon Hite, > At the request of Mr. Charlie Kaniecki, form the MDPH, Please email or • call at > 536-7525 with an update/report on your continuous efforts to resolve • the hot water situation at Tobin Manner. Any documentation would be helpful f r him. > I will also be sending him my copies of all of our correspondences • regarding this issue since January 2008. > Sincerely, > Ernie Mathieu > Health Director > 587-113 > Original Message > From: Kaniecki, Charlie (DPH) [mailto:Charlie.Kaniecki @state.ma.us] • Sent : Monday, February 11, 2008 1:11 PM • Carroll, Martina • . Ernie Mathieu Subject: RE: Tobin Manor, Northampton • Good Afternoon >• I spoke to the Health Director Ernie Mathieu concerning this • situation. He had been in contact with us back in mid January and at > that time felt that this problem was being corrected. Here is part of his e mail: >• Jan 16, 2008 > Dear Lynn (Lynn [maintenance @hamphousing.org] ) , >• Ms. Tobin Is complaining again about the lack of hot water. She also > complained to Charlie Kaniecki, the District Health Officer for the Mass . > Dept. of Public Health. I thought this problem was corrected when you > had to change the circulating pump changed on the unit and you > informed Ms. Tobin of such and she was satisfied. I have not heard > from her since you said you were going to call her on the 10th. Please give me a recent undate on this matter. > Sincerely, • Ernie Mathieu _67-1213 > Presently, He has issued orders to the property owner to correct this > problem and is copying my office this documentation. After review of > the files we will assist the local health department as maybe determined. Charlie Kaniecki • Original Message > From: Carroll, Martina [mailto:MCarroll @Stavros.org] • Sent: Friday, February 0B, 2008 11:06 AM • 'Charlie.Kaniecki @state.ma.us' > Subject: Tobin Manor >• Charlie-- > just left you a voicemail, but figured I 'd try this avenue as well. 3 > _ am hoping that you are in a position to help out the residents of > '_chin Manor who (as you probably know by now, via recent stories in • '_he newspapers) have not had hot water since Sunday, Feb 3. I believe > this to be a direct threat to their health and safety. How is anyone > going to wash their hands during this cough/cold/flu season without hot water? > Most of the residents there are elderly and/or disabled. I first met > Patricia Williams, head of the TM Tenants Association in May of 2007, > when she contacted Stavros for assistance. She and other tenants • galled his office with complaints about lack of hot water beginning in > the `a11 of 2006, not just recently (Dec 2007) as Jon Hite suggests. > Other problems include ancient and unreliable stoves in most of the > units and thresholds at many exterior doors that were difficult for > persons with wheelchairs and walkers to navigate over. She gave me a copy of a letter Jon Hite wrote to her after a June 2006 > tenant's association meeting (a few months before the hot water > problems > began) wherein he promised to correct many of problems discussed at > that meeting. I just spoke with her again, and the thresholds remain untouched and > still a danger. It is my belief that power doors would greatly enhance > safety. Clearly the hot water situation has gotten much worse, and is now a clear violation of 105 CMR 410.190: • 410. 190: Hot Water > -: owner shall provide and maintain in good operating condition the > facilities ci'_ities capable of heating water. The owner shall also provide the • hoc water for use at a temperature of not less than 110°F (43° C) and > in a quantity and pressure sufficient to satisfy the ordinary use of • all plumbing fixtures which normally need hot water for their proper • and function, unless and to the extent the occupant is required to • crovide fuel for the operation of the facilities under a written • _etting agreement. The hot water shall not exceed 130°F ;54° C > Inspection of the hot water system shall include an examination of the > hot water system and its actual performance. If possible, such > examination shall occur at the times and under such conditions as the > occupant has identified the system to be insufficient. > After a meeting between Jon H and the tenant's association (at the > beginning of this week) Rite arranged for a heating system engineer to • sspect this weekend. It is apparently a quite complicated system, > but even so tenants should not have to wait a week for hot water--and > there' s no guarantee that this engineer will even be able to repair > the system or when that task will be completed. > Tobin Manor is one of the nicest little communities I have visited, > and my work as an advocate for Stavros has taken me to quite a few > throughout western Massachusetts. The residents take pride in their • homes and have a neighborhood, not just an apartment complex. They > help each other out and keep an eye on each other. Please do what you > can to help them to receiver at least the "minimum standards of > fitness" . My organization has had numerous dealings with Mr. Hite, > and we are familiar with his tactics of denial and obfuscation. He > takes advantage of Tobin Manor residents' basic decency and "niceness. " I look forward to speaking with you on this manner and I thank you for > your time and attention. > Martina Carroll > Systems Advocate > Stavros Center for Independent Living > 413 256-0473 x213 > c.uarroll @stavros.org <mailto:mcarroll @stavros.org> > Prejudice is a burden that confuses the past, threatens the future and > renders the present inaccessible. > Maya Angelou 4 IFw: 56 Maple St. (Tobin Manor, Northampton) 021208 Ernie Mathieu From: Kaniecki, Charlie (DPH) [Charlie.Kaniecki @state.ma.us] Sent: Wednesday, February 13, 2008 2:17 PM To: Ernie Mathieu Subject: Fw: 56 Maple St. (Tobin Manor, Northampton)021208 rage l Ul V Original Message From: Carroll,Martina<MCarroll @Stavros.org> To: Kaniecki,Charlie(DPH)'<Charlie.Kaniecki@state.ma.us> Sent:Wed Feb 13 14:05:40 2008 Subject:RE:56 Maple St. (Tobin Manor,Northampton)021208 Thanks, Charlie. I urge you to do what you can as soon as you can. I know that as Health Agent you need to have a balanced approach,and give JH time he needs to try different things to fix the problem. But enough is enough! I have a strong suspicion that Jon Hite will not do what needs to be done until forced to do it. Remember,this problem has been developing since the fall of 2006. You may be getting(or about to get)a call from Patricia Williams,president of the TM Tenant's Association. She read me a notice that Jon Hite sent around yesterday. In it he told people that on Tuesday 2/12(yesterday)the maintenance staff would relocate the circulation pump and see if that helped. The notice also let people know that they would be mining off the H W while they did this("What hot water?" says Pat W). Apparently this manuever did NOT improve matters,tenant's still have no hot water. Apparently the mechanical engineer who worked on it on Saturday was unable to fix it;JH should not be relying on his maintenance staff(who have freely admitted to Pat that they lack the necessary knowledge and skills)to try to fix the problem. He needs to get qualified people out there,working on it until it is fixed,or bite the bullet and buy a new system. Believe me, I know that this will be expensive--one of our furnaces here at Stavros broke 2 weeks ago,but we ran space heaters until a new furnace was installed. Pat told me that her Home Health Aide was again unable to help her get a shower today due to no hot water. I am sure that all of the residents are now badly in need of showers/baths,not to mention needing to clean dishes/pots,etc. Martina Carroll Systems Advocate Stavros Center for Independent Living 413 256-0473 x213 mcarroll@stavros.org Prejudice is a burden that confuses the past,threatens the future and renders the present inaccessible. Maya Angelou Original Message From:Kaniecki,Charlie(DPH) [mailt o:C]arlie.Kanieckiistate,ma,us] Sent:Wednesday,February 13,2008 1:23 PM To: Carroll,Martina;Kaniecki,Charlie(DPH);emathieu@northamptonma.gov northamptonma.gov Cc:jhite @hamphousing.org;Halfmann,Paul(DPH) Subject: Re: 56 Maple St. (Tobin Manor,Northampton)021208 Ernie I want to see this place tomorrow say 1:00 pm give me a call charlie Original Message From: Carroll,Martina<blCarroll@Stavros.org> 2/13/2008 'Fw: 56 Maple St. (Tobin Manor, Northampton) 1/2121/8 rage G VI V To:'Kaniecki,Charlie(DPH)'<Charlie.Kaniecki @state.ma.us>;Ernie Mathieu<emathieu a northamptonma.gov> Cc:jhite@ramphousing.org<jhite @hamphousing.org> Sent: Wed Feb 13 12:48:38 2008 Subject:RE: 56 Maple St. (Tobin Manor,Northampton)021208 The story in today's Gazette(see below)indicates that the hot water problem has not yet been resolved. Please let me know what is being done so that residents can shower,clean,wash their hands and dishes on a daily basis.Will there be rent abatements? "Gallant efforts"or not, more needs to be done. How bad does it have to get before lack of how water at Tobin Manor will be considered to violate health codes? Problem persists:Despite'gallant'effort,Tobin Manor still lacks consistent hot water BY BOB FLAHERTY STAFF WRITER NORTHAMPTON -An engineer working on the water heating system at the Joan E.Tobin Manor Saturday and again Monday was unable to fix the problem entirely,although residents say they now have hot water for a few hours a day. Tenants at the public housing complex for elderly and disabled on Maple Street in Florence have suffered for months with problems getting hot water in their apartments.Then,after two days last week in which they only had cold water,they demanded a meeting with Jon Hite,executive director of the Narthampon Housing Authority,during which they beseeched him to get the problem solved. "We are racking our brains trying to get through this," Hite said Tuesday. "It's confusing the hell out of us." Hite said the plan now is to have a plumbing contractor at the complex today to replace a circulating pump. "It's only a minimum of what we want,"he said. "We're better off than we were two weeks ago,but nowhere near where we need to be." A step Hite said he would prefer not to take is the cleaning of the heating coil. "It may have gotten stained by city water.But there's a risk involved in cleaning the coil-if it breaks,it's a S5,000 item." Meanwhile,resident Elaine Frac said she has been monitoring the water temperature since the weekend and was elated Monday morning when she found it to be 122 degrees at 7:45 a.m.,but over the course of the day,the temperature dropped significantly, she said. "It's ridiculous,"said Frac. "I just want this to be over." Meanwhile,the city's Public Health Director Ernest Mathieu said his department issued an order to the Housing Authority to fix the water heating problem in January.At this point,he said,he does not expect fines to be levied against the authority because he is satisfied the agency has tried to get to the root of the problem. "They are making a gallant effort to fix this," said Mathieu. "It's been trial and error,replace this,replace that," said Mathieu.Residents of Tobin Manor remain unsettled. "You still can't take showers or wash dishes," Patricia Williams,president of the tenants'association,said Tuesday. Some tenants say they are not certain what to do next,and they are still unhappy about the Housing Authority's response to the problem. "You can't get an answer to anything,only promises that they're trying something," said Frac. "How long can we give them?What's our next step?" Martina Carroll Systems Advocate Stavros Center for Independent Living 413 256-0473 x213 mcarroll@stavros.org<mailto:mcarroll @stavros.org> Prejudice is a burden that confuses the past,threatens the future and renders the present inaccessible. 2/13/2008 ''w: 56 Maple St. (Tobin Manor,Northampton) 021208 Maya Angelou Original Message From:Kaniecki,Charlie(DPH)[mailto:Charlie.Kaniecki@state.ma.us] Sent:Tuesday,February 12,2008 10:31 AM To: Ernie Mathieu;Kaniecki,Charlie(DPH) Cc:jhite@hamphousing.org hamphousing.org Subject:RE: 56 Maple St.(Tobin Manor,Northampton)021208 Very good just keep me in the loop by e mail Thank you Original Message From: Ernie Mathieu[mailto:emathieu @northamptonma.gov_] Sent:Tuesday,February 12,2008 10:26 AM To: Kaniecki,Charlie(DPH) Cc:jhite@hamphousing.org Subject: 56 Maple St.(Tobin Manor,Northampton)021208 Dear Charlie, Here is the latest report from Jon Hite.His phone number is 584-4030 x217. I will be keeping you informed as the work continues. Sincerely, Ernie Mathieu Health Director 587-113 Original Message From:Northampton Housing[mailto:jhite @hamphousing.org] Sent:Monday,February 11,2008 5:28 PM To: Ernie Mathieu Subject: Re: 56 Maple St. (Tobin Manor,Northampton)021108 Ernie- The problem is being worked on.1 have a chronology of the efforts we have made to correct it.I will be glad to provide any documentation Mr.Kaniecki wants;ask him to call me so I know what he wants. As it stands now,as a result of an on-site evaluation by Mr.Bruce MacRitchie from MacRitchie Engineering in Boston on Saturday 2/9,today we relocated a circulating pump from the hot water tank to assist in transfer of heated water to the coils.At approx IPM(when we finished the work and water to the tank was turned back on)the water in the tank was at 98 degrees,and it was 112 there at 2:45.At 4:45 HW temp at a sink in an apartment was 105,having risen there 7 degrees in 3 hrs.We will know more as the night progresses.I plan on taking a reading at 6:45 and at 8PM. All weekend we were providing water(measured in an apartment)at between 108 and 122 depending on the time of day. I think we are on the positive side of the hump but will make no promises that the problem is behind us until I get a full day of readings after this mornings fix.In short,I'll have a much better idea where we stand at 4PM on Tuesday. Hite 2/13/2008 rage 3 Ul 'Fw: 56 Maple St. (Tobin Manor, Northampton) 021208 Page4 ofo On 2/11/08 4:46 PM, "Ernie Mathieu"<emathieu @northamptouma.gov>wrote: >Dear Mr. Jon Hite, >At the request of Mr.Charlie Kaniecki, form the MDPH,Please email or call at >586-7525 with an update/report on your continuous efforts to resolve the hot >water situation at Tobin Manner.Any documentation would be helpful for him. >I will also be sending him my copies of all of our correspondences regarding >this issue since January 2008. >Sincerely, >Ernie Mathieu >Health Director >587-113 Original Message >From: Kaniecki,Charlie(DPH) [mailto:Charlie.Kaniecki @state.ma.usl >Sent: Monday,February 11,2008 1:11 PM >To: Carroll,Martina >Cc: Ernie Mathieu >Subject:RE:Tobin Manor,Northampton >Good Afternoon >I spoke to the Health Director Ernie Mathieu concerning this situation.He had >been in contact with us back in mid January and at that time felt that this >problem was being corrected.Here is part of his a mail: >Jan 16, 2008 >Dear Lynn(Lynn[maintenance@hamphousing.orgl), >Ms.Tobin Is complaining again about the lack of hot water.She also >complained to Charlie Kaniecki,the District Health Officer for the Mass. >Dept. of Public Health. I thought this problem was corrected when you had to >change the circulating pump changed on the unit and you informed Ms.Tobin of >such and she was satisfied.I have not heard from her since you said you were >going to call her on the 10th.Please give me a recent update on this matter. >Sincerely, >Ernie Mathieu >587-1213 >Presently,He has issued orders to the property owner to correct this problem >and is copying my office this documentation.After review of the files we will >assist the local health department as maybe determined. >Charlie Kaniecki >• Original Message >From: Carroll,Martina[mailto:MCarroll @Stavros.org) > Sent: Friday,February 08,2008 11:06 AM >To: 'Charlie.Kaniecki @state.ma.us' >Subject Tobin Manor 2/13/2008 Fw: 56 Maple St. (Tobin Manor,Northampton) 021208 >Charlie— >I just left you a voicemail,but figured I'd try this avenue as well. I am >hoping that you are in a position to help out the residents of Tobin Manor who >(as you probably know by now,via recent stories in the newspapers)have not >had hot water since Sunday,Feb 3. I believe this to be a direct threat to >their health and safety. How is anyone going to wash their hands during this >coughicold/flu season without hot water? >Most of the residents there are elderly and/or disabled. I first met Patricia >Williams,head of the TM Tenants Association in May of 2007,when she >contacted Stavros for assistance. She and other tenants called his office >with complaints about lack of hot water beginning in the fall of 2006,not >just recently(Dec 2007)as Jon Hite suggests.Other problems include ancient >and unreliable stoves in most of the units and thresholds at many exterior >doors that were difficult for persons with wheelchairs and walkers to navigate >over. >She gave me a copy of a letter Jon Hite wrote to her after a June 2006 >tenant's association meeting(a few months before the hot water problems >began)wherein he promised to correct many of problems discussed at that >meeting. I just spoke with her again,and the thresholds remain untouched and >still a danger. It is my belief that power doors would greatly enhance >safely. Clearly the hot water situation has gotten much worse,and is now a >clear violation of l0S CMR 410.190. > 410.190: Hot Water >The owner shall provide and maintain in good operating condition the >facilities capable of heating water.The owner shall also provide the hot >water for use at a temperature of not less than 110°F(43°C)and in a >quantity and pressure sufficient to satisfy the ordinary use of all plumbing >fixtures which normally need hot water for their proper use and function, >unless and to the extent the occupant is required to provide fuel for the >operation of the facilities under a written letting agreement.The hot water >shall not exceed 130°F(54°C). >Inspection of the hot water system shall include an examination of the hot >water system and its actual performance. If possible,such examination shall >occur at the times and under such conditions as the occupant has identified >the system to be insufficient. >After a meeting between Jon H and the tenant's association(at the beginning >of this week)Hite arranged for a heating system engineer to inspect this >weekend. It is apparently a quite complicated system,but even so tenants >should not have to wait a week for hot water--and there's no guarantee that >this engineer will even be able to repair the system or when that task will be >completed. >Tobin Manor is one of the nicest little communities I have visited,and my >work as an advocate for Stavros has taken me to quite a few throughout western >Massachusetts. The residents take pride in their homes and have a >neighborhood,not just an apartment complex. They help each other out and >keep an eye on each other. Please do what you can to help them to receiver at > least the"minimum standards of fitness" . My organization has had numerous >dealings with Mr.Hite,and we are familiar with his tactics of denial and >obfuscation. He takes advantage of Tobin Manor residents'basic decency and >"niceness." >I look forward to speaking with you on this manner and I thank you for your >time and attention. >Martina Carroll 2/13/2008 'Fw: 56 Maple St. (Tobin Manor,Northampton) 021208 >Systems Advocate >Stavros Center for Independent Living >413 256-0473 x213 >mcarroll @stavros.org<mailto:mcarroll @stavros.org> >Prejudice is a burden that confuses the past,threatens the future and renders >the present inaccessible. >Maya Angelou 2/13/2008 NORTHAMPTON HOUSING AUTHORITY 49 OLD SOUTH STREET NORTHAMPTON,MA 01060 413-584-4030 FAX 582-1350 TOD 800-545-1833 ext. 188 mail @hampho us in g.0rg Jon Hite Executive Director Equal Housing Opportunity February 14, 2008 To: Charles Kaniecki,District Health Officer, Mass. DPH ,.F.'rnie Mathieu, Director, Northampton Board of Health From: Jon Hite, Executive Director, Northampton Housing Authority RE: Tobin Manor Hot Water x7f - Thank you for your involvement in the hot water problem at Tobin Manor. On your visit there today you determined that water at the taps of several residents was in the 105 degree range, and we had an opportunity to allow you inspect our boiler room to observe our plant, and ask questions about various attempts we have made to resolve the problem, and our immediate plans to fix this vexing problem. As I mentioned, in mid December the housing authority began to receive sporadic calls from residents about a lack of hot water at the development. Attached is a copy of our Work Order log showing those calls, and their date. On January 3 we began taking readings of the tank temperature both on the supply and tank side, to attempt to track the problem. Those records (attached) from early January through the end of the month showed that at 7:30 A.M. water temperatures in the tank at the development ranged between 115 and 150 degrees,but that they fell to around 100 degrees by 9:30 or 10:00 in the morning. Our plumber, Mike Harris, tried a variety of different solutions to provide consistent hot water to the development, and while some were more successful than others, some of the things he tried did not work at all. As Mike explained to you today, when a solution is attempted it can take up to 24 hours to determine if it worked. Our obligation to provide consistent hot water to our residents between 110 and 130 degrees, which we were not doing. On January 1661, seeking outside assistance and possibly an objective "view from the bridge" of the rather complex boiler system at Tobin Manor, an outside plumbing contractor (Boulanger)looked at the situation and made several recommendations that did not work. Representatives from DHCD were asked to come out to help evaluate the situation and they visited on January 31'. Their recommendation did not work and it was agreed that we would retain a mechanical engineer who is a "house doctor" for DHCD. On Saturday, February 9, Bruce MacRitchie of MacRitchie Engineering spent four hours diagnosing the heating system at Tobin and making a recommendation for "Quad non est scriptus non accidet" we relocate a circulating pumethe main hot water supply t so that it was pump from u providing greater flow to the heating telements the the being water l hot water tank, thus providing greater heat e On February 11, our staff relocated and installed that pump.By 6:45 P.M. the temperature was at 120 degrees. Our goal is to have the temperature in the tank at 140 degrees. So, what we know is that the boilers are working, that water is going into the coils at 189 degrees but on the return side the temperature is 186 degrees.We increase in the nternal energy of a system is equal to the amount t off energy added by heating the system, minus the amount lost as a result of the work done by the system on its surrounding.{ look at the We have had Richard Paige, from Paige Plumbing and Heating, everything and here's where supply side to the coils and relocating a c diagnosed pump to ss assist in from the er,h y equipment water and determined that flow is ufficciient internally.Which leaves there condition of the outside of the coils. At the end of your visit you seemed to agree that that was the next step for or u us to s take.We are trying to find a Cemline (the maker of the tank) supplier within 2 hours driving distance who has a coil for our tank in stock. On Monday, if we can scuttle potential le o observe the condition of the coil.If t is calcified or covered at the coil and try to with mud we will remove the same time). Obviously,we want to make sure that�this operation takes place where a replacement coil is available, as it is an expensive item. /In 2002 a replacement one and change the coil. $5,6 If e can't find a stand-by replacement coil we will In it we have daily problem. b e wn the nk(wh h is smutaneously being used fr domestic hot Recovery by our within the has caused delay in observing the effects of our efforts.We cacalled engineers (Frank f and Bruce MacRitchie, and n the consultation of two of the better plumbing and heating contractors in its a big surprise that a 51/2 year old coil may be the son ce of the problem,but reasonable end of our diagnostic posssibillities,and should have the matters resolved within a week. Thanks again for visiting and offering your assistance. We will keep you appraised. Attachments 4 H.M.S.for Windows winWORK Work Orders Work derma BASE WO-Filters Closed WO Logged Logged DT Work E perform 06-25-2007 BAD ODOR I G FROM DISPOSAL SA NO 06-25-2007 BAD ODOR COMING FROM DISPOSAL 5/2007 2 Work Orders for 62 _ _.. - - - - - - - - - _ 06-26-2007 LEAK AROUND THE KITCHEN SINK. 6262007 1 Work Orders for -2007 rk LIGHT IS NOT WORKING 1 Work Orders for _2007 RKING me 0627 BATHROOM 7O USE. mc 06-28-2007 TENANT H HAS BL HARD XT 0628-2007 LIVING HAS SHADE BUGS S HIS AP 06-28-2007 LIVING ROOM CHOSE NEEDS REPAIR 06-28-2007 LIVING ROOM CLOSET DOOR OFF TR 6/282007 4 Work Orders for NEE KEY LEAVE WITH NEEDS 07 0 BATHROOM LIGHT FLICKERS, 7/9/2007 1 Work Orders for 07.11.2007 LOW AROUND TUB. 7/112007 2 Work Orders for XT 07-12-2007 REFRIGERATOR IS LEAKING. 7/1007 1 Work Orders for ANS 07-15-2007 TOILET IS LOOSE 7/152007 1 Work Orders for 07-17-2007 BATHROOM LIGHT IS OUT. 07-17-2007 ST FRONT OOR LOCK IS HARD TO GET da 07-17-2007 2 STOVE E BURNERS NOT WORKING da 3 Work Orders for 07-19.2007 DETECTOR KEEPS GOING OFF 7/192007 _ 1 Work Orders for 07-20-2007 NEED NEW BULB IN REFRIGERATOR 720/2007 1 Work Orders for ANS 07-22-2007 BATHROOM LIGHT IS OUT 7222007 1 Work Orders for 07_23-2007 BATHROOM FAUCET LEAKS AT BASE 7232007 1 Work Orders for 07-24-2007 07-02-2007 D 1 MAILBOX 7/2/2007 1 Work Orders for - 9-2007 � xy Ste '" ,stre- V‘e o>3 re- wF (ma c o o-c77:0";y` s�\` _ e ;S Assigned To Priority K jab K MIT -- U Closed (413)584-511 Closed 586-2383 HANDLE ON CLOSET DOOR FELL OFF 07-24-2007 LEVEL 2 STOVE BURNERS 7242007 2 Work Orders for _ 07-26.2007 1 TUB IS CLOGGED 7/262007 1 Work Orders for 07-30-2007 1 APT DOOR LOCK IS JAMMED 07-30-2007 7 CANT CLOSE LIVINGROOM WINDOW 7/302007 2 Work Orders for 07.31-2007 9 KITCHEN SPRAYER IS LEAKING,DIS 07-31-2007 10 CHECK SMOKE ALARM.EVERY TIME 2 Work Orders for 7/312007 XT 08-01-2007 19 FREEZER IS ICED UP. 8/1/2007 1 Work Orders for og_02-2007 12 NO POWER IN APT 82/2007 1 WT Orders for me 08-09-2007 98 HORNET PROBLEMS IN THE FLOOR- 8/92007 1 Work ork Orders for 29 GUmsreports\pto wolst.grp Status Phone Closed Closed (413)587-9842 jab PD TO jab jab K R K K R PD R jab R MH R MFI K jab U Closed Closed Closed Closed Closed Closed Closed Closed Closed MI-I K Closed —�� Closed Closed Closed (413)584-8504 K K R JN PD MB Closed 14 3)584-5111 MB - - R Closed R Closed Closed Closed (413)584-8504 jab K Closed MU - -R Closed jab MB R PD K Closed K Closed K Closed 1-(413)584-2097 R Closed 1-(413)584-2097 jab U Closed MH R Closed jab R Closed 586-2383 vi : BASE WO-Fillers Closed WO H.M.S. for Windows winWORK Work Orders Work Order List bP Date Work Logged Logged DT BATHROOM perform 08-10-2007 CANT O LOCK APT IS CLOGGED 08-10-2007 CANT LOCK APTrs DOOR r 8/10/2007 2 Work Orders for - - - - -08-21-2007 HALL Cork Orders OFF TRACK 12007 1 Work Orders for FRIDGE NOT WORKING ANS 08-25-2007 8252007 1 Work Orders for 08-27-2007 DISPOSAL NOT WORKING 08-27-2007 DISPOSAL NOT G.TUESDAY 8272007 2 Work Orders ers for for 08-28-2007 DISPOSAL NOT WORKING da 08 28-2007 CANT Work Orders WINDOW. 8282007 2 Work Orders for 08-29-2007 DISPOSAL NOT WORKING 8292007 1 Work Orders for ANS 08-30-2007 DISPOSAL NOT WORKING 8/302007 1 Work ork Orders for 08-31-2007 REPLACE BEDROOM WINDOW SHAD NEED 5 OFFICE KEYS.LEAVE WITH D 8/31/2007 Is 08-31-2007 2 Work Orders for CANT FLUSH TOILET ANS 09-02-2007 9/2/2007 1 Work Orders for 09-06-2007 BEES NEST OUTSIDE LIVBNGROOM 62007 1 Work Orders for 9/ 09-10-2007 CHAS G SCREEN ON MAILBOX X LO, 09-10-2007 CHANGE ART DOOR&MAILBOX LOC dda a 09-10-2007 PAINT ALL TRASH WALLS,BET 09-10-2007 PAINT HOW WALLS,DLELEAM CLOS d 09-10-2007 HALLWAY L/SHOWER SMOKE HANDLE LEAKS 09-10-2007 OW J SMOKE EST RIGHT HT A IS INN da 09-10-2007 YELLOW JACKET NEST ACANT ABOV dda a 09-10-2007 CLEAN, rk Or ers for VACAM'APT 9/102007 8 Work Orders for 09-14-2007 BATHROOM LIGHT IS OUT 09-14-2007 SCREEN DOOR HANDLE LOOSE 09-14-2007 FRIDGE DOOR BAR ON THE INSIDE IS ANS 09-14-2007 ALARM IS GOr OFF 9/142007 4 Work Orders rs for Assigned To MH jab ELECTRICITY IS OUT Work ELEVATOR NOT WORKING FRIDGE NOT WORKING Work Orders for JD Priority R R R U MH R MH R MH R R MH K RC R R PD R JD R JN R jab R PD 0 PD O • PD 0 PD 0 PD 0 0 PD 0 1N PD K R JN R ANS 09-15-2007 MH U 9/15/2007 1 ANS 09-16-2007 MH U ANS 09-16-2007 MH U 9/16/2007 2 9-17-2007 0 REMOVE AIR H UP PAINT 09-17-2007 REMOVE AIR C IOT 09-17-2007 REMOVE CONDITIONER.fo LEAVE 1 9/172007 Work Orders for ANTS ALL OVER APT TOILET IS CLOGGED BEES NEST OUTSIDE APT Work Orders for REPLACE STOVE ANS 09-20-2007 09-20-2007 09-20-2007 9/20/2007 3 09-24-2007 MH RC R R K K R R Status Closed Closed Closed Closed 30 G Vsmsbcpons\pm_woist9ry Phone Closed Closed 1-(413)584-2097 Closed Closed l-(413)527-7967 Closed Closed Closed Closed Closed Closed 586-2383 Closed Closed Closed Closed Closed Closed Closed Closed (413)587-9842 (413)587-9842 (413)587-9842 (413)587-9842 (413)587-9842 (413)587-9842 (413)587-9842 Closed Closed (413)584-8504 Closed (413)584-8504 Closed Closed Closed Closed Closed Closed 1-(413)527-7967 Closed 586-2383 Closed Closed Closed Closed 1-(413)527-7967 H.M.S.for Windows winWORK Work Orders Work Order DDte 31 Gm skeports\pm wolsl9rW BASE WO-Filters Closed WO Status Phone Logged Logged DT Assigned To Priority kirk to perform 9/24/2007 1 Work Orders for MH R Closed 1-(413)584-20 SLOW 09-26-2007 �A1TIWor DRAINS 9/26/2007 1 Closed (413)587-9842 Work NEW STOVE da 09-27-2007 PD R ;CREWS CAMEO OUT 09-27-2007 Jab R Closed SCREWS CAME OUT OF SCREEN 000 9/27/2007 2 Closed Work Orders for 09-28-2007 jab R R Closed 3ALLWAY CLOSET DOOR OFF TRAC 0928-2007 jab R Closed DFFICE LIGHT IS FLICKERING 09-28-2007 TOOTHBRUSH HOLDER IN THE SMAL 9/28/2007 3 Closed (413)584-8504 Work Orders for 10-02-2007 IN R R Closed ANTS IN GLASS IN S ffi.RM DO ROOM 10-02-2007 INSTALL GLASS IN STORM DOOR 10/2/2007 2 Closed (413)584-5111 Work Orders for da 10-05-2007 MH R CANT FLUSH TOILET f 10/5/2007 1 N. Closed Work Orders for AS 10-07-2007 jab R DISPOSAL NOT WORKING 10/7/2007 1 Closed Work Orders for 10-09-2007 jab R CANT Work Orders for WINDOW 10/9/2007 1 Closed 1-(251)988-1795 Work Ordersfor da 10-10-2007 jab U NO HEAT 10/10/2007 1 Closed Work Orders for 10-11-2007 R MH U Closed HALLWAY CLOSET DOOR IS OFF 7RA 10.11-2007 U Closed NO HEAT 10-11-2007 jab NO HEAT 10/11/2007 3 - - Closed Work Orders for 10-12-2007 jab R Is FRIDGE IS NOISY 10/12/2007 ' 1 Closed (413)584-8504 Work Orders for 10-16-2007 R R Closed TUB IN KITCHEN 10-16-2007 R Closed (413)584-8504 REM OVAS SLOW.WEDNESDAY IS 10-16-2007 REMOVE AIR CONDITIONER 10/16/2007 3 Closed Work OrdersfN 10-17-2007 jab U R Closed FRIDGE NOT WORKING 10-17-2007 WEATHERSTRIP BOTTOM OF APT D010/17/2007 2 Closed 5867296 Work Orders for 10-19-2007 R lost keys,need]apt.and mail box keys 10/19/2007 1 10-22-2007 Garbage W Work Orders for R Closed Garbage disposal is noisy. 1 - - Closed (413)584-8504 ]0/22/2007 _ -- - - R Work Orders - ._ X0-23-2007 Tenant said she still have ve ants ants in her apartm10/23/2007 1 Closed (413)584-5111 Work Orders for R SW lo-zs-zoo7 KITCHEN SINK IS LEAKING. 10/25/2007 1 U Closed Work Orders for 10-29-2007 jab Closed 1-(413)527-7967 FRIDGE KEEPS FREEZING FOOD 10-29-2007 jab R R Closed REMOVE AI LIGHT BUZZES,CLOSET 10-29-2007 PD U Closed REMOVE LOKSONROM# 10-29-2007 R Closed 1 CHANGE LOCKS ON ROOM#4 da 10.29-2007 R Closed 1 REMOVE MR CONDITIONER PUT IN 10-29-2007 REMOVE AIR CONDITIONER,NEED N10/29 da/2007 6 Closed Work Orders for 11-02-2007 R Closed (4]3)584-5111 4 REMOVE AIR CONDITIONER 11-02-2007 R 1 REMOVE AIR CONDITIONER 11/2/2007 2 Work Orders for BASE WO-Filters Closed WO ork to perform HEAT :ATERS NOT WORKING Work Orders for LICHEN FAUCET LEAKS AT BASE Work Orders for H.M.S.for Windows winWORK Work Orders Work Order List b Date Logged Logged DT ANS 11-03-2007 ANS 11-03-2007 £1/3/2007 2 11-05-2007 11/5/2007 1 11-07-2007 0 HEAT,HALL CLOSET DR OFF 11-07-2007 1gOLW LIGHTS S NEAR APT DON' 11/7/2007 2 Work ork Orders for 0 HEAT Work Orders for TO HOT WATER IN COMPLEX Work Orders for 3MPIY COMMODE Work Orders for 11-08-2007 11/8/20071 ANS 11-10-2007 11/10/2007 1 ANS 11-11-2007 11/11/2007 ANS 11-12-2007 11/12/2007 1 R CLOSER IS HANGING Al 11-15-2007 SCREEN 11-19-2007 11-19-2007 11/1911/19/20073 11-20-2007 11/20/20071 ANS II-23-2007 ANS 11-23-2007 ANS 11-23-2007 11/23/2007 ANS 11-24-2007 11/24/2007 ANS 11-25-2007 11/25/2007 1 11-26-2007 11-26-2007 11-26-2007 11/26/2007 3 I1-27-2007 REMOVE SIN CONDITIONER LEAVE 11-27-2007 KITCHEN SINK Orders AYER IS BR011/2712007 2 Work RCON for 11-28-2007 REMOVE AIR CONDITIONER.TENAN 11-28-2007 NO HEAT 11/28/2007 2 Work Orders for TOILET OVERFLOWED Work Orders for EN DOOR Work Orders for 11/15/2007 1 NO HEAT TOILET OVERFLOWED ANTS IN BATHROOM Work Orders for NO HEAT Work Orders for NO HEAT KITCHEN SINK PIPE IS LEAKING NO HEAT IN KITCHEN Worms NO HEAT Work Orders for NO HEAT IN KITCHEN Worms NO HEAT FREEZER NOT WORKING NO HEAT Work Orders for Assigned To Priority JD ID K da FRIDGE NOT STAYING COLD Work Orden for CLOSET DOOR HANDLE FELL OFF NO HEAT Work Orders for NO HEAT LIGHT NOT WORKING IN ROOM F4 Work Orders for NO HEAT Work Orders for 11 11 11-29-2007 /29/2007 IN 11-30-2007 Is 11-30-2007 /30/2007 2 ANS 12-01-2007 ANS 12-01-2007 12/1/2007 2 Is 12-06-2007 12/6/2007 1 H R MH U jab R jab K MH U MH K MH R R MH U MB R K MH U JS JS K JS JS U IS MH U PD U MH U K K R MH U jab IN K MH U JD m MH U K Status Closed Closed 32 GUmWrepons\pmwolst.9ry Phone Closed 5867296 Closed Closed Closed Closed 5867296 Closed Closed Closed Closed (413)584-5111 Closed 5867296 Closed Closed (413)584-5111 Closed (413)584-5111 Closed Closed Closed 5867296 Closed Closed Closed Closed 5867296 Closed Closed Closed Closed (413)584-5111 Closed Closed Closed Closed (413)584-5111 Closed Closed - -(413)584-5HA ;ASE WO Filters hosed WO irk to perform HEAT EEZER NOT STAYING COLD B DRAINS SLOW.MONDAY IS OK Work Orders for H.M.S. for Windows winWORK Work Orders Work Order Logged Logged DT ANS 12-07-2007 Is 12-07-2007 Is 1207-2007 12/7/2007 3 ■1BON MONOXIDE DETECTOR IS G ANS 12-08-2007 ANS 12-08-2007 )HEAT )HEAT ANS 12-08-2007 Work 12/8/2007 3 Work Orders for Work -2007 TE TRIM BAY 12/10/2007 1 Work Orderrs s for WINDOW N da 12-10-2007 { Is 12-11-2007 12/11/20071 ANS 12-16-2007 12/16/2007 1 10 ANS 12-17-2007 LE MOVE Is 1247-2007 ,EMOTE AIR CONDITIONER Is 12-17-2007 --'Wo7ATERIN for : 12/17/2007 3 Ord to[ `- HEAT,KITCHEN Orders FAUCETS 12/18/2007 1 Work Orders for _2007 ROOF IS LEAKINGs fLNINGR 12/19/2007 1 Work Orders for 12/20/207 Is 12-21-2007 1 12/21/2007 DRAINS SLOW WE Is 12-24-2007 BATHROOM "`Work Orden 0 HEAT Work 0 HEAT Work Orders for PRAYS Is 12-18-2007 90 OOMN Is 1219 Is 12-20-2007 NOilOSATER: - - Work Orders for BATHROOM LIGHT FLICKERS Work Orders for Assigned To MH jab Work SINK 12/242007 1 Work Orders for NO HEAT Work Orders for HOLWADERIS.LLIKE WARM. Work Orders for iNOHOT-WATER`“ Work Orders for NO HEAT Work Orders for NO HEAT NO t1OT-WATER' -"CARBON MONOXIDE DETECTOR IS B FRIDGE LIGHT IS OUT Work Orders for 1,140 HOT IATERI DETECTOR IS IS GOING OFF Work Orders for CARBON MONOXIDE 1/5/2008 1 Work Orders for CLOSET DOOR OFF TRACK SMOKE ALARMS KEEP BEEPING CARBON MONOXIDE DETECTOR IS B �,NO HOT WATER 4 r Work Orders for NO HEAT 0 Is 12-26-2007 1226200 Is 12-28-2007 12282007 1 Is 12/31/2007 2-31-2007 1 MH MH MH Priority U U K K U U Whms\reports\pm worst qrp Status Phone Closed 5867296 Closed Closed Closed Closed (413)584-5111 Closed 5867296 PD R Closed MH U Closed m_U Closed MHU K Closed MH U Closed 5867296 MH U Closed PD K Closed MH U Closed jab K Closed MB R Closed _�- Closed MH U Closed 1-(413)527-7967 1-(413)586-2249 MH U . jab U ANS 01-01-2008 1/1200 ANS 01-03-2008 SW 01-03-2008 da 01-03-2008 da 01-03-2008 4 1/3200 ANS 01-04-2008 Is 01-04-2008 1/42008 2 C DETECTOR BEE ANS 01-05-2008 Is 01-07-2008 ANS 01-07-2008 ANS 01-07-2008 ANS 01-07-2008 4 1/7200 ANS 01-08-2008 RC U RC MH PD Closed I-(413)527-7967 Closed • Closed 5867296 U Closed K Closed R Closed RC U jab 1t JD R jab jab MH K R K U MH U Closed Closed 1-(413)527-7967 Closed Closed 1-(413)527-7967 Closed Closed Closed Closed BASE WO-Filters Closed WO ork to perform !PLACE THERMOSTAT IN APT.TEN 1/8/200 Work Orders for ARBON MONOXIDE DETECTOR IS B ANS ARBON MONOXIDE DETECTOR IS DILET NOT FLUSHING PROPERLY Is ARBON MONOXIDE DETECTOR IS B ANS ARBON MONOXIDE DETECTOR IS B 1 ANS Work Orders for Is :ARBON MONOXIDE DETECTOR IS B 1/10/2 Work Orders for AN 0tVYA'CEK ': block� v112 rders Cor is BATHTUB IS CLOGGED Is NO HOT WATER IN COMPLEX EDNESD DISPOSAL NOT WORKING. 1/15/2 Work Orders for H.M.S.for Windows winWOgg Work Orders Work Order Logged Logged DT Assigned To Priority 01-08-2008 8 2 01-09-2008 01-09-2008 01-09-2008 01-09-2008 01-09-2008 08 5 01-10-2008 008 1 S 01-11-2008 008 1 01-15-2008 01-15-2008 XT 01-15-2008 008 3 CLOSET FORS OFF TRACK IN HALL Is 01-16-2008 Work Orders for 1/16/2 k 01-22-2008 REMOVE BATHROOM DOOR 1/22/2008 LOW URE IN KITCHEN is 01-23-2008 008 1 Work Orders for WATER PRESS 1/23/2008 1 Work Orders for c.210 kik Work Orders for LEAK UNDER KFTCHEN SINK Work Orders for TOILET SEAT IS LOOSE FRONT PORCH LIGHT IS OUT Work Orders for CLOSET DOOR FELL 01 HALLWAY WAY CLOSET DOOR IS FALLEN OUTSIDE WATER FAUCET IS BROKE Work Orders for REPAIR STORM DOOR Work Orders for Work Orders for NOHORWATER'- Work Orders for BATHROOM OUT REPLACE SHOWERHEAD&KITCHEN REPLACE SHOWERHEAD&KITCHEN REPLACE SHOWERHEAD&KITCHEN REPLACE SHOWERHEAD REPLACE BATHROOM&KITCHEN FA Work Orders for Is 01-25-2008 1/25/2008 1 ANS 01-27-2008 1/27/2008 1 Is 01-28-2008 is 01-28-2008 1282008 is 01-29-2008 SW 01-29-2008 Is 01-29-2008 1/29/2008 3 PD 01-30-2008 1/30/2008 1 me 02-01-2008 2/1/2008 1 ANS 02-02-2008 2/2/2008 1 Is 02-04-2008 da 02-042008 da 02-04-2008 da 02-04-2008 da 02-04-2008 da 02-04-2008 2/4/2008 6 Is 02-05-2008 Is 02-05-2008 8 2 2 Ce110 HOT-WATER Work Orders for 2/5200 3 LOUD BANGING NOISE COMING FRO PD R PD R MH R jab R jab R jab MH U K R MH U R Status Closed 34 &thmskeportslpm wols[ST Phone Closed Closed Closed (413)5845111 Closed l-(413)527-7967 Closed Closed (413)584-8504 Closed Closed 14413)584-2097 Closed Closed K Closed • Closed 5867296 • Closed PD U Closed MH R Closed .Closed Closed R R K R MH R PD MH MH U Closed jab IN P 1N P JN fN P TN P MH U jab K R U Closed Closed Closed Closed )586-2249 Closed Closed Closed Closed Closed Closed Closed Closed Closed 1-(413)586-2249 1-(251)988-1795 TOBIN Hot Water Temperatures Date Time ) 7 7 73r Awl 3 /a Temperature ,ate �'S , ten i73 o ,io X30 32 i 74' /ZS 3 7%3S 3 TOBIN Hot Water Temperatures Date G 2 X- =R 6 Time % 3V 77o Sip 730 '7 3D 90 ' 3oA 7 nzan oO f� W /0- 01 i u kJA/ q -7!‘d �=�za (( ,jam Prt --7 sa d6 v■ Temperature 3 - YO 90 ! d S' ILy- I'g�a 1166 iMC CPU/ 11/ 0 1 wvD , Vuc 2L“-red 143-a (7 (V.� 4RD OF HEALTH MEMBERS LEITMAN,M.D.,CHAIR iZANNE SMITH,M.D. ONNA C.SALLOOM :NJAMIN WOOD MPH TOR OF PUBLIC HEALTH (413)587-1214 =A%(413)587-1221 CITY OF NORTHAMPTON MASSACHUSETTS 01060 OFFICE OF THE BOARD OF HEALTH 212 MAIN STREET NORTHAMPTON,MA 01060 icy 2, 2010 R TO CRRECT VIOLATIONS OF CHAPTER V OF THE STATE SANITARY DARDSOOR HUMAN HABITATION' AT: 56 MAPLE STREET APARTMENT 3 . "MINIMUM This is an important legal document. It may effect your rights You may obtain a translation of this form at: 212 Main St, Northampton Ma Isto 6 um documento legal muito importante que podera afectar os seus direitos. Podem adquirir uma tradgao deste documento de: 212 Main St, Northampton Ma Le suivante est un important document legal. II pourrait effecter vos droits. Vous pouvez obtenir une traduction de cede forme a: 212 Main St, Northampton Ma Questo a un documento legate importante. Potrebbe avere effectto sui suoi diritti. Lei pub ottenere una traduzione di questo modulo a: 212 Main St, Northampton Ma Este es un documento legal importante. Puede que afecte sus direchos. Ud. Puede adquirir una tradccibn de esta forma en: 212 Main St, Northampton Ma To jest wazne legalny dokument. To moze miec wplyw na twoje uprawnienia. Mozesz uzyskac tlumaczenie teo dokumentu w ofisie: 212 Main St, Northampton Ma NORTHAMPTON BOARD OF HEALTH City Hall, 210 Main Street Northampton, MA 01060 Tel #: (413) 587 -1214 y4, 2010 ipton Housing Authority South St npton, MA 01060 in Manor Unit 308 prdance with, MASSACHUSETTS GENERAL LAWS, 105 CMR 410.000: State Sanitary Code Chapter II: am Standards for Human Habitation. An Inspection was conducted at Tobin Manor Unit 308, a property ed by you, by Aimee Petrosky on February 4, 2010. )lowing Violations were noted: :ode Number Violation I Date of Correction i0 Corroded bath tub drain, and March 4, 2010 drain stopper not working. Comments please repair The Northampton Board of Health is acting under the authority of MASSACHUSETTS GENERAL ), 105 CMR 410.000: State Sanitary Code Chapter II: Minimum Standards for Human Habitation. You ereby ordered to make a good faith effort to comply with the formal order issued to you above n the time frame listed. Failure to do so could result in legal action taken against you to pursue liance with this order. A re-inspection will take place on or around March 4, 2010. If you would like to =_sent at this re-inspections please call to set up a time. Failure to comply with any order issued pursuant to the provisions of 105 CMR 410.000-shall upon conviction be not less than $10 or more than$500. Each day's failure to comply shall constitute separate violations. Please be advised that if you are aggrieved with this order you have the right to request a hearing.You must rit a written petiti requesting a hearing within seven (7)days from the day the order was served •inspection report is signed and certified under the pains and penalties of perjury ee Petrosky Ith Inspector Main St thampton Ma, 01060 -587-1214 Isidro Pinto BRUCE M. COWAN, M.D. INTERNAL MEDICINE COOLEY DICKINSON PRACTICE ASSOCIATES 179 NORTHAMPTON STREET EASTHAMPTON)MASSACHUSETTS 01027 PHONE(413)529-4955 FAX(413)527-9139 October 5, 2009 Northampton Housing Authority Ladies and Gentleman, Mr. Isidro Pinto, a resident of one of your apartments and a patient of mine, is having allergy symptoms which are probably attributable t he the al owed to in his apartment. He asked me to writ to your, suggesting that to another apartment in the complex. Thank you for your attention to this matter. Bruce M. Cowan, MD 2-7 hio - ITime: Complainant: -i4.4t I Map: P�rcI: Tel: �1n NATURE OF t-, b an: MPLAINT: coo! 11 443 —?6`f - SOYC ( e(t Ss: Tel: by: I Date of Inspection: (Time: INSPECTOR'S REPORT: ter— _) 3' k ,.-/t�. .A«2I (2 eri -si -{-.�j 'i.M-& l-u A+Sf1.J (t ,)SLLQ cl��...i- Ib.2,�7 AiJZ1b 3;L , �> n Taken: oiahieio-immt.i,n Inspector Signature