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20 (Iron Horse) Complaints 2004-2011 BOARD OF HEALTH CITY HALL COMPLAINT RECORD Date:plc/a y Time: /o:.e .,` I Map: I Parcel: Name of Complainant: fit. Address: tt r'....L,, cr - �° Tel:5'81-;4y8 ,,%% Su.. 3 o 7 585'/dGL 4l. NATURE OF COMPLAINT: �r+t.. & -.1- M Ay �pft." t4. Izt+�- two-0 N.ytS tea.- irli+.n Location: Owner: c0 Q Hfi0 . (f33-i /V,.. Address: J Tel:3-it'01t((: Taken by: Date of Inspection: l I I)7/0t/ Time: S46 its, LJ o� INSPECTOR'S REPORT: .may q,IA / tea: .: -r bigxaloxaei:li,xm cn...m.n ee) Action Taken: Inspector Signature O BOARD OF HEALTH CITY HALL COMPLAINT RECORD Date: //G'/L'rata Map: Parcel: Narne of Comp .inant: : _ ��S�-1°i Addre ' ' - If/ raft - 9 NATURE OF COMPLAINT: i $4 _4444-fry !/� O/�D4�^�'''' cfra Location: — Owner: . ., � ' :T" sw�` ��t r ./ 0 ( 4"0 Tel: I i ra lin I Date of Inspection://' i Tim: INSPECTOR'S REPOT: l//zz% r fr- 11111M1ml+.1 Chtk Dag NYE! Mir 7 Inspector Signature ATTACHMENT A Ernie Mathieu Page 1 of 1 From: Brian Norris ibrian @optimalbrain.comj Sent: Wednesday, November 24,2004 8:06 AM To: Ernie Mathieu Subject: Air quality at 16 Center St. Mr. Mathieu, My wife and I have had offices at 16 Center St.for the past 6 years. About a year ago we expanded our space by including a room on the back side of the building on the third floor above the Iron Horse. Because of the cooking smells that come from the Iron Horse we are unable to keep our window open in the afternoon. Not only is this inconvenient, but it also costs us money since we need to run our air conditioner into the winter months due to neat buildup owning to the southern exposure. The general level of cooking smells generally runs from unpleasant to sickening, but occasionally there are times when there is a serious problem with the air quality.A recent example of this was October 19. Usually we only iotice the smells when we open a window in the afternoon. But on this day there was a pervasive noxious smell hat was noticeable in all parts of the building when we arrived in the morning and that lasted all day. It had a ;light food like quality to it, but it mostly contained a strong chemical quality. It was not merely unpleasant, it was sickening. Both my wife and I went home that night with severe migraines. Many other tenants reported similar eactions. Some closed their offices and went home early. This incident was a major problem for many of the enants in the building and I do not believe that the Iron Horse has acted in a responsible manner in regard to this rroblem. Throughout the morning we attempted to learn the source of the smell without success. Eventually the resident nanager of the building reported that the smell had come from the Iron Horse kitchen. The explanation was that ley had come in early and cooked up a large amount of bacon and forgot to turn on the ventilators. I have a hard me believing this explanation for a number of reasons It did not smell like bacon, but had a chemical quality. It id not come from the outside and back of the building where food smells generally come from. We have never oticed a food smell at that time of day before in our six years of tenancy. The Iron Horse staff did not let anyone now that they had done something to cause this smell until long after it had happened. And the manager of the on Horse has not responded to a letter that I wrote to him over a month ago expressing my concerns. 31 of which leads me to believe that there may have been another explanation for this situation. Because of the Irong chemical smell I believe that they may have been cleaning out the fryolators, or something like that. ecause of this incident, and more importantly the constant problems experienced by the tenants on the back of e building, it seems only reasonable that the Iron Horse should find a way to ventilate their kitchen that does not -eate problems for the other tenants in the building. They could have a duct built to take the smells up above the 'of of the building. -ian Norris ptimal Brain Institute i Center St. Ste. 301A prthampton, MA 01060 413-584-5108 ion @opti ma(brain.co m /24/2004 ATTACHMENT B Mr. Richard J. Meczywor, M.S.,R.S. Sanitary inspector City of Northampton Board of Health 20 Main Street Northampton,MA 01060 Dear Mr. Meczywor, Grace Bodywork Mary Grace Farley,LMT 16 Center Street,Suite 311 Northampton, MA 01060 f13)584-3377 mm.gracebodywork.com My name is Mary Grace Farley. I am a massage and Shiatsu therapist my practice,Grace Bodywork,is located at 16 Center Street,Suite 311. I am writing in support of the complaint filed by Janice Luzzi against the Iron Horse Music Hall for the smoke and odors from its kitchen,as I am also negatively affected by this situation. My office is located at the back of the building,across the hall from Janice's on the third floor. My two windows,the only ventilation for my office,face the alley behind the building into which the Iron Horse vents its kitchen. On any day the iron Horse is open,there are strong smells of grease and smoke,and there is often smoke visible outside my windows.The smells are persistent even with both windows closed,and the smoke thickens the air in my office.The problem can start as early as noon,and is consistent from 3 p.m.on,peaking about 5 p.m.-9.p.m.,and worst on busy nights such as Friday.There are also odors and sometimes smoky air in the hallway outside the office.A contractor working in my office described the smells and smoke as"brutal."I cannot open the windows(again,my only ventilation)without being fully exposed to them. th addition to concerns about the effect on my own health,I have clients who come to receive Shiatsu specifically for the relief of asthma and sinus problems, and this creates an unhealthy and unnecessanly challenging environment for them. #appreciate your attention to this matter and will make myself available as needed to assist in the speedy resolution of this problem. Please do not hesitate to contact me for more information or access to the office, My rat✓. ade Aitid /o/a,'/9, ATTACHMENT C Therapeutic Massage Jan Luzzi,LMT lb Center Street•Suite 309 Northampton,MA 01060 413-586-2678 Mr. Ernie Mathieu City of Northampton Board of Health City Hall 210 Main Street, Northampton, Ma. 01060 March 21, 2005 Dear Mr. Mathieu, Once again, thank you for your on site visit to my office at 16 Center Street, Suite 309, Northampton, Ma. 01060, on Monday evening March 21. As you requested, I am sending you a chronology of events from the Fall of 2004 to the present. As you know, pervasive smells of smoke, grease and often a strong burning smell as well as visible smoke in my office, from the first floor business of the Iron Horse Music Hall are the subject of this letter, and the detremental effect this is having on my office, my business and the health of myself and the clients that I see. Some of my clients suffer from environmental illness and are affected by these smells. I am a sole proprietor and owner of Therapeutic Massage, and have been a tenant of 16 Center Street,Suite 309 since March of 1994. This problem has progressively worsened over the last 3 years. I have been speaking with Carol Heon, Manager of affairs for Central Chambers regularly over the last 2 years, informing her of the ventilation problem in my office, as well as the effect it is having on my business. As you know, two other tenants on the third floor of the Central Chambers building have contacted your office over the last 6 months to file similar complaints. As I understand it, Mr. Eric Suher, owner of the Iron Horse, is also a tenant of Central Chambers. Carol Heon has reported to me on several occasions that she has spoken with Mr. Suher regarding these complaints and urged him to install a vent exiting from his first floor alley kitchen to exit smoke and cooking fumes over the top of the building. No vent has been installed to date. My two office windows face the southwest alley that is shared by the Iron Horse kitchen fan, and when cooking begins, sometimes as early as noon but most often between 4:00 -7:00 PM. for weekly (M-Sat) evening shows, the fumes, smoke, and grease smells exit The kitchen via a large fan and drift easily up the two stories to and into my office. The nature of my work is Therapeutic Massage and Clinincal Bodywork. I work in my office 3-4 evenings a week, as well as daytime hours and when the smell is pervasive in the office, it is impossible to open one of the two windows, even an inch or two for ventilation. This is especially a problem in the fall and spring, since the office becomes very warm with south facing walls, and heats up quickly throughout the day. The problem persists even in the summer with A/C, and in the winter, as the fumes are present in the hallway outside my office and do enter through incorrectly sealed windows, into my work space The following is recent chronology regarding this problem: All these smells were detected in my office treatment room: October 13, 2004 7:00 PM left message for Carol Heon regading smoke smell. October 27, 2004 5:00 PM left same message with Carol Heon October 28, 2004 5:10 PM Detected a strong chemical smell Called Iron Horse Music Hall Hall, spoke to Stu'who informed me there had been a"fire/smoke problem" that was "handled" October 29, 2004 5:15 PM Visible smoke in my office November 2, 2004 Filed a Complaint at the Board of Health Office, Northampton, with Richard Meczywor November 4, 2004 3:30- 6:00 PM Smoke, grease and food smells in the office November 18, 2004 aprox 6:00 PM Called Ernie Mathieu. He was unable to come to office November 22, 2004 6:30 PM Call to Ernie Mathieu. Mr. Mathieu came to my office location and did detect strong cooking smoke smell in the hall outsidre my office. I could not allow him entry into my treatment room as I had a client. November 31, 2004 approx. 5:50 PM called Ernie Mathieu. He was unable to come to the office December 31, 2004 6:00 PM Called Ernie Mathieu. He was not working at that time. January 29, 2005 12:00 noon Very strong cooking smell and visible smoke in the office. Unable to vent the office or open a window. March 18, 2005.4:45 PM Called Ernie Mathieu. Very strong smoke smell in office. Left VM. March 18, 2005 11:50 AM Filed an in person Complaint at the Building Commissioner Office, Northampton, Ma. Linda LaPointe, secretary, said she would route to Anthony Patillo, CBO March 21,2005 4:00 PM Called Ernie Mathieu, he did come to office and entered my treatment room; reporting that he could smell fumes with my window opened 2 inches. March 22 2005 telephone call to City Councilor Rita Bleiman complaining of the above. Your attention to this matter is greatly appreciated. Please forward to me a written copy of action being taken. I will follow up by the end of next week and be in touch with you. CC Anthony Patillo Building Commissioner Carol Heon Central Chambers Rita Bleiman City Councilor Alex Ghiselin City Councilor Respecttutl Janice %'i LM T Owner erapeutic Massage BOARD OF HEALTH CITY HALL COMPLAINT RECORD Dater p,A.5 y Time: yS Map: Parcel: Name f Complainant: Address: /r. . _e�J f TeLj(�b�i� 4° ( j) NATURE OF COMPLAINT: Location: / . }5 3A( D pen-Lid" / Owner: Address: Tel: Taken by:`1/`I r I Date of Inspection: '�f/Q31-TIme: IpN�SPEC�TOR'S REPORT: J ® /0.i / /, f l i f %% //V on4V , \/ Action Taken: 0 Inspector Signature BOARD OF HEALTH OFFICE OF THE MEMBERS SEMARIE KARPARIS,R.N.,MPH RHI SCRIMGEOUR,MHEd,CHES JAY FLEITMAN,M.O. STAFF est J.Mathieu,R.S.,M.S.,C.H.O. Director of Public Health 1 Meazywor,R.S.,Sanitary Inspector la Abbott,R.N.,Public Health Nurse Madeline Heon,Clerk BOARD OF HEALTH CITY OF NORTHAMPTON MASSACHUSETTS 01060 212 MAIN STREET NORTHAMPTON,MA 01080 (413)587-1214 FAX(413)587-1221 NOTICE OF VIOLATION AND CORRECTION ORDERS 25, 2005 Suher, Owner Horse Cafe enter Street hampton, MA 01060 Public Health Nuisance- Cooking odors emanating into workplaces and offices above the Iron Horse Cafe Mr. Suher: :e be advised that since November 2004, this office has received numerous complaints regarding the ust fan in your kitchen at the Iron Horse Restaurant located on Center Street. The complaint is that the isive cooking odors from your restaurant are emanating into the workplaces and offices above the Iron e Cafe causing nausea, burning eyes and discomfort to the tenants and there guest in these workplaces and es. ral tenants on the 3rd floor have called this office complaining of strong offensive cooking odors that are leafing into their place of businesses above your restaurant. On November 17, 2004 and November 22, as a result of complaints, site visits were made by two representatives of this office who verified the Isive cooking odors in Room 311 and the hallway on the3rd floor. Another sit visit was mad by a sentative of this Department on March 21, 2005, as a result of a complaint and verified strong offensive ing odors again in the hallway on the 3rd floor and in Room 309. iched is an email sent by Mr. Brian Norris,who operates a business on the 3rd floor, stating the conditions bserved and was subject to on October 19, 2004(See attachment A). Also,Ms. Janice Luzzi who operates siness on the 3rd floor in Room 309 has filed a written complaint Dated March 21, 2005 which contains a >f when she detected offensive odors emanating into her business that affected the comfort and ;tiveness of her work in her office(See attachment A). Enclosed is another letter from Mary Grace Farley also operates a business on the 3rd floor,Room 311, describing the problem as "brutal" (See attachment C). h the power vested in the Northampton Board of Health, this Board hereby declares these offensive (ing odors to be a public health nuisance, by effecting the comfort,well being and the quality of life to tenants and there clients or guest occupying the workplaces or offices located in the building directly ye your Food Establishment. c2 loard of Health acting under M.G.L., CHAPTER 111, SECTIONS 122 TO 127, ABATEMENT OF tAN� hereby request that you submit a written proposal and/or plan of action with all possible steps ut to control cooking odors and to construct a stack that contains and brings the odors above the roof. Ilan shall include a sketch of the stack,the materials to be used. The plan must be submitted to this rtment and the Building Department for approval NO LATTER THAN APRIL 15, 2005. The stack must ;tailed and in place NO LATTER THAN APRIL 31,2005. event that you fail to meet any of these deadlines, legal action could be pursued by this Department to and gain compliance. e contact me at the Board of Health office with any questions concerning this matter. Thank you for your pated cooperation. xely yours, 1. Mathieu, R.S., M.S., C.H.O. tor of Public Health oard of Health Members(3) wilding Inspector Anthony Patillo rian Norris mice Luzzi [any Grace Farley ita Bleiman, City Councilor lex Rita Bleiman, City Councilor 3OARD OF HEALTH OFFICE OF THE MEMBERS EMARIE XARPARIS,R.N.,MPH HI SCRIMGEOUR,MHEd,CHES JAY FLEITMAN,M.D. BOARD OF HEALTH STAFF CITY OF NORTHAMPTON lest J.Mathieu,R.S.,M.S.,C.H.O. Director of Public Health MASSACHUSETTS 01060 I Meczywor,R.S.,Sanitary Inspector i Abbott,R.N.,Public Health Nurse Madeline Heon,Clerk ■ NOTICE OF COMPLIANCE June 24, 2005 Eric Suher P.O. Box 790 Holyoke, MA 01040 RE: Order to install new kitchen vent stack—Iron Horse Cafe—20 Center Street Dear Mr. Suher: 212 MAIN STREET NORTHAMPTON,MA 01060 (413)587-1214 FAX(413)587-1221 This notice is to inform you that a re-inspection of this property referenced above, owned by you, was conducted on June 24,2005, concerning orders for correction of the violation issued against you in an enforcement letter dated March 25,2005 to install new kitchen vent stack to the top of the roof. Please note that the violation or all were found to have been corrected on this date and you have complied with the orders issued in the March 25. 2005 re-inspection report. No other violations were observed on this date This letter was signed under the pains and penalties of perjury. If you have any questions regarding this matter, please contact me at my office. Sincerely, Ernest J. Mathieu, R.S.,M.S. C.H.O. Director of Public Health BOARD OF HEALTH OFFICE OF THE MEMBERS SEMARIE KARPARIS,R.N.,MPH ITHI SCRIMGEOUR,MHEd,CHES JAY FLEITMAN,M.D. STAFF pest J.Mathieu,R.S.,M.S.,C.H.O. Director of Public Health 1 Mecrywor,R.S.,Sanitary Inspector la Abbott,R.N.,Public Health Nurse Madeline Heon,Clerk 6, 2005 BOARD OF HEALTH CITY OF NORTHAMPTON MASSACHUSETTS 01060 212 MAIN STREET NORTHAMPTON,MA 01060 NOTICE OF VIOLATION AND CORRECTION ORDERS Suher Box 790 oke, MA 01040 (413(587-1214 FAX(413)587-1221 tequest for Extension-Public Health Nuisance- Cooking odors emanating into workplaces and offices the Iron Horse Cafe Mr. Suher larch 25,2005, you received a letter from this office informing you that this office had received several 'taints that offensive cooking odors from,your restaurant were emanating into the workplaces and offices the Iron Horse Cafe causing nausea, burning eyes and discomfort to the tenants and there guest in these places and offices. Lt letter the Board of Health acting under M.G.L., CHAPTER 111,SECTIONS 122 TO 127, TEMENT OF NUISANCES, request that you submit a written proposal and/or plan of action with all ble steps laid out to control cooking odors and to construct a stack that contains and brings the odors above ,of. The plan shall include a sketch of the stack,the materials to be used. The plan must be submitted to /epartment and the Building Department for approval NO LATTER THAN APRIL 15,2005. The stack be installed and in place NO LATTER THAN APRIL 31,2005. this date we have not received any plans nor is the work completed. You have related to me that do to the schedules of the contractors that you have been negotiating with and requested bids from have just ved through with a proposal and completion date. You informed me that you will have a proposal at this by May 10, 2005 and the work will be completed by June 9,2005. fore, the Board of Health acting under M.G.L., CHAPTER 111, SECTIONS 122 TO 127. TEMENT OF NUISANCES, request that you submit a written proposal and/or plan of action as [bed above BY THE NEW DEADLINE DATE OF MAY 10, 2005.The stack must be installed and in BY THE NEW DEADLINE DATE OF JUNE 9, 2005. 2 event that you fail to meet any of these deadlines, legal action could be pursued by this Department to nd gain compliance. contact me at the Board of Health office with any questions concerning this matter. Thank you for your Sated cooperation. rely yours, t J. Mathieu, R.S., M.S., C.H.O. tor of Public Health Dard of Health Members(3) uilding Inspector Anthony Patillo rian Norris mice Luzzi lazy Grace Farley ita Bleiman, City Councilor lex D. Ghiselin, City Councilor /2005 13:45 14135349812 ACCTG LEFI To: Enkest Mathieu Fr Eric Sober Dt:5/10/05 Re:Iron Hot t exhaust Dear Ernie: Attached you will find a basic proposal from the Cad Fisher Company for the installation of the new I kitchen exhaust for the Iron Horse Music Hall. I have been in touch with the project manager,Robert Romeo,and he is coordinating the fabrication mil installation as noted in Ida letter. i I will notify you once we have a faro installation schedule,but I am hopeful this will be completed by tl deadline date of bore 9. Thank you for your help and understanding with this nutter. Eric Sober SSz-024 s3/ - 9t5 1 q - °INt /2885 13:45 09/2005 15:14 ACCTG DEPT 01/61 ed 30.2005 Hone Marie Nall curt«Stet *atoll.MA 01060 a: Pk, Pee Saber Kitchen Exhaust err F W the kkeken admit on the"lea job.>�$St the We -reviewed The work ofcearurYng abet ep ..,,. pda of 310,700.00. Please note the fallowing gasification end eadrrions. I 1)Cadpidar Co.to famish and innall a new epithet Raba Stavt fin rated town' for cfm garb sp..Pan to be rated for grease town'and have a0 alum=housing,prowled base fur cleaning,and grease tnmimta 1t.Mator to be 2 hp 1725 rpm 460/3/60.(Nett to mare voltage and airing requirements).Existing 8s to be turn and sew din ton Ara wall and up budding to rooftop.New till to be installed on top of duct and terutne 40"abo3$maim. Mdtaialto be 16 ga galvaatmd gal,welded oeagrvdtun. Springfield,Sig 011012309 "ALL METALS—ALL SHAPES" at Wi All ua,tarv.4 -'°• mean e t► tib gas ft• o Tv .w or t4.�A 4ra� ¢o iet- Mmo al crate, 1.25" 2)AA aleeMSN and controls by others AA work to be performed doting normal working bola.No overtime is meted. � ' Work may proceed upon receipt ayes' th authorized purchase order for e sited amount. Sh d you ye my questions or require additional information,please coatat me at this office. 'Ty truly yews, Ant Kotaee Meet Manager I'I 11 li 11 Ali I I, 17 BOARD OF HEALTH CITY HALL COMPLAINT RECORD Date /A$p4'1I7pjS Map: Parcel: Name of Corn lainant: A oN Address: I Tel: < \ C01(qI\-) K0)-St NATURE 5 A OF COMPLAINT: 9,40eUa') 41.A}C UAS COS Location: VOf\) IUI 9_-__- o,ser: ctN-rtrz s r Address:) Tel: Taken-' • I Date of Inspection: ,J;v4/ I Time 400 ,p, - 7 1//</r:7- V/lilc-/-zo.- Ai INSPECTOR'S REP PORT: / / in/reriate,.// Ui57 //J Ai° /J/.5 6oerC (.<), / esSr 7 427:7 d/-�/ tl Action Taken: /%SC d55eJ a',/ t0,,cc, Inspector Signature